Administrator (3 month FTC)

  • Job Title : Administrator (3 month FTC)
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Newcastle

Job Purpose Summary

To provide administrative support for all nominated accounts in relation to the agreed SLA’s and requirements. The role requires excellent personal interaction with clients, account managers, dispatch and invoicing departments. To produce and collate KPI’s in support of account management role.

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Dealing with specific account contracts
  • Produce and maintain client specific maintenance schedules and upload charges
  • Update client portals and helpdesks in line with specific account instructions
  • Receive, assist and resolve any account relevant customer complaint and escalate if necessary to line manager whilst keeping relevant account manager informed
  • To work together with Dispatchers, ASM and Installation teams to ensure all deadlines are met and KPI’s achieved
  • Take ownership of processing of CR Planner
  • Managing the quotation process
  • Dealing with general enquiries
  • Process incoming and outgoing post and emails
  • Any other administrative duties as and when required

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Good team player
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Must be self motivated
  • Have excellent time management skills
  • Proactive and conscientious
Apply Now

Technical Account Manager

  • Job Title : Technical Account Manager
  • Position Reports To : Head of High Security
  • Contact : recruitment@swiftfireandsecurity.com

Job Purpose Summary

To professionally represent the Company’s brand and successfully manage the Company’s Major Accounts. Ensuring customer retention and development, whilst achieving effective customer service. Increase RIF base ensuring future and increase installation turnover.

Key Responsibilities & Accountabilities

  • Customer Account Development Plan to assess customer potential
  • Increase Customer liaison to ensure a high level of customer service and satisfaction
  • Manage Major and Strategic Accounts within the your set area
  • Effectively manage the customer expectations
  • Support on Engineering Audits
  • Collate appropriate information and ensure all correction documentation
  • To represent the Company in a professional manner at all times
  • Be continually aware of the changers in legislation & product development
  • To support London Service Engineers technically

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Consistently achieve sales, revenue and margin targets
  • Excellent communication skills
  • Activity Driven (with a Hunter Approach)
  • Identify target accounts for new business generation
  • Develop account strategies to maximise sales opportunities
  • Ensure optimum cross selling activity
  • Ensure the client is given the highest possible level of customer service
  • Provide reliable sales forecasts to the Sales Manager on a weekly basis
  • Design specifications to BS5839 Fire Alarm Standards and Security Systems with NACOSS Approved Codes of Practice
Apply Now

Fire and Security Service Engineer – Numerous Locations

  • Job Title : Fire and Security Service Engineer – Numerous Locations
  • Position Reports To : Area Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Home Based (vacancies in London, Home Counties, Yorkshire, East Midlands, West Midlands, Scotland, Anglia)

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Team Leaders and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Able to work on own initiative
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence
  • Hold a valid Passport (Current)

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
  • ACE – Attitude, Commitment & Effort key to progression
Apply Now

IT & Innovations Engineer

  • Job Title : IT & Innovations Engineer
  • Position Reports To : Technical Director
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood, Warrington

Job Purpose Summary

Working closely with both the IT team, Alarm Receiving Centre and sales of the business, the IT & Innovations Engineer will have responsibility for end to end support of the monitoring station systems along with working as part of the Innovations team to develop products and services provided. The role will involve covering both Infrastructure support working alongside the Infrastructure Team and Covering Monitoring Application Support for the development of services.

The role will be based out of Birchwood Monitoring Station/ Datacentre however there will be requirements to travel and support other offices around the UK, so a driving license is essential.

Infrastructure support will involve supporting the IT team when required on:

  • Active Directory
  • Exchange Server – 2010 & 2013
  • SQL Server – 2008, 2012, 2014
  • Office 2010
  • Printing Services
  • Remote Desktop Services
  • VM Ware
  • Hyper-V
  • Zyxel Firewall
  • Watchguard Firewall
  • VOIP Telephony
  • General TCP/IP & 10BaseT Networking
  • Symantec Backup Exec 2012
  • Signalling Receivers

Application Support within the Monitoring Station will involve support & administration of:

  • Merlin Alarm Platform and MariaDb Cluster
  • SQL Server Maintenance Backups and Administration
  • TSQL & Query Writing
  • Crystal Reports
  • PHP Customer Portal
  • Internal Reporting Systems (Advanced Excel including formulae, charts, macros and VBA scripting)
  • Data Transfer / Uploads and Data Manipulation Routines

Innovation support includes:

  • Review products inline with innovation committee and business requirements
  • Design, Develop and Integrate products into business systems
  • GPRS/GSM integration via XML
  • APP development
  • HTTP API Integration

While the main purpose of the role is support, one of the key focuses is how we deliver systems and stability to reduce the level of manual intervention and integrate new products and services.

The role will also consist of a series of development tasks to deliver scheduled reports through Excel, Crystal Reports and our PHP Portal, delivered via the Intranet.

Key Responsibilities & Accountabilities

  • Ensuring that the Group is able to meet its corporate objectives through stability of systems, 99.9% uptime and proactive support ensuring all users of the Group are able to carry out their job effectively
  • Assisting the Infrastructure team and managing support for the new systems in an effective manner, ensuring we have good documented processes and fixes when issues arise
  • Writing clear and comprehensive documentation to ensure we have an up to date knowledgebase regarding the monitoring systems and innovation development technologies
  • Extraction and presentation of data from the business systems and analysis of that data to support revised business practices
  • Cleansing of such data to ensure accurate monitoring reporting to customers
  • Develop innovation products into central systems
  • Project management - making a key contribution to allocated projects
  • Identifying areas of opportunity to reduce operator interaction within systems and improve overall productivity

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good working knowledge of Initsys Merlin and Sureview Immix
  • Good technical skills writing Macros, VBA and Developing Crystal Reports
  • Technical knowledge on Networks, Servers, Telecoms and Routing
  • Advanced Excel Skills
  • Experience of working with SQL Server and writing TSQL queries
  • Any experience of working with .NET C# or web based applications is desirable
  • A good eye for detail and attention to detail when performing data analysis
  • Excellent documentation skills, both IT and business process documentation
  • Experience of supporting users within a Microsoft technology environment
  • Any experience of working with APP development
  • Clear and confident communicator, effective team player, and able to work with end users with varying IT abilities
  • Demonstrate initiative and discretion in handling complex, sensitive and/or confidential information
Apply Now

Customer Services Operative

  • Job Title : Customer Services Operative
  • Position Reports To : Head of Customer Services
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

To provide call handling for the companies client base. Qualifying and logging client fault calls in line with contracted SLA’s. Requires excellent customer service over and above customer expectations and to be professional at all times.

 

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Logging corrective calls from phone calls received by nominated accounts, and liaising with ASM for allocation
  • Dealing with specific account contracts
  • Produce client specific maintenance schedules
  • Update client portals and helpdesks in line with specific account instructions
  • Receive, assist and resolve any account relevant customer complaint and escalate if necessary to line manager whilst keeping relevant account manager informed
  • To work together with Area Managers to ensure all deadlines are met and KPI’s achieved
  • Sending of all RAMS where necessary
  • Book in all relevant sites in coordination with the Area Managers
  • Processing of orders to ensure all work is carried out and invoiced
  • Daily database management
  • Pricing , inputting and invoicing paperwork on a daily basis
  • Chasing information as and when required
  • Responding to Invoice queries and raising credits

Person Specification

  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management skills
  • Self motivated
Apply Now

Quality Assurance Manager

  • Job Title : Quality Assurance Manager
  • Position Reports To : Technical Director
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

Since 1982, Swift Fire and Security has developed from a local intruder alarm business into one of the largest multi disciplined national fire and security systems operators in the UK. Our comprehensive range of services encompasses every fire alarm system and security system requirement from supply and installation through to ongoing maintenance and CCTV monitoring.

The focus of the role is to be part of a team that develops and implements Environmental, Health and Safety and Quality Assurance for this fast moving business. Reporting to the Technical Director and working in partnership with management you will assist with Implementing procedures and strategies to ensure compliance with all legislation, regulation, law, approved codes of practice and industry standards. Ensuring at all times a pro-active approach is taken in relation to all aspects of the Compliance department.

Key Responsibilities & Accountabilities

  • Managing updating and implementing the quality management system to meet QA guidelines
  • Update all weekly, monthly and yearly records to ensure compliance
  • Developing quality focus within the business
  • Completing and expanding our current accreditations into other sectors
  • Support the SHEQ Co-ordinator on H&S, Environmental and Facility management
  • Maintaining systems to manage QA at all group locations
  • Complete audits with regulatory bodies
  • Support marketing for tender qualification
  • Ensure legible and timely completion of all paperwork as required including engineer audits
  • Carry out internal audits on QA at all locations
  • Provide information and support for all relevant standards for Fire and Security systems
  • Assist with the all updates and amendments to the group QA policy manual
  • Review and reissue all controlled documents and register
  • Assist with rewriting where necessary and maintain QA procedures

Person Specification

  • You will preferably have qualifications and/ or experience of:
  • Experience working with accreditation bodies including NSI (National Security Inspectorate)
  • ISO 9001 Quality Management
  • Quality Assurance legislation
  • Understanding ofISO14001 Environmental and ISO18001H&S to support the rest of the team
  • Personality – Energy, Drive and Enthusiasm
  • Clear and confident communicator and effective team player
  • Able to work independently and as part of a team
  • Excellent verbal and written communication
  • IT literate
Apply Now

Apprentice Administrator

  • Job Title : Apprentice Administrator
  • Position Reports To : Administration Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Risley Office, Nottingham

Job Purpose Summary

The appointed person would provide administrative support to existing team members in what is a busy and expanding part of the Swift Fire and Security Group.

 

Key Responsibilities & Accountabilities

  • Invoicing
  • Loading timesheets onto the system
  • Job costing
  • Goods delivering
  • Subcontract orders
  • Raising orders
  • Opening and distributing post
  • Scan documents and save in computer files
  • Maintain client files
  • Answering the phones to incoming calls
  • Updating customer records on the CASH system
  • General office/ administration duties as required
  • Meet and greet customers
  • Filing documentation

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good communication skills
  • Ability to work as part of a team
  • Computer literate, must have an understanding of outlook, excel and preferably sage line 200
  • Willing to learn and develop new skills, and go that extra mile to ensure the projects run smoothly
Apply Now

Commissioning Engineer

  • Job Title : Commissioning Engineer
  • Position Reports To : Operations Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Home Based

Job Purpose Summary

A self motivated Commissioning Engineer role working as part of a team in local and national locations within the UK, the position will involve working closely with the Regional Manager on all projects from inception through to completion on CCTV, Access Control, Intruder and Fire Alarm Systems.

Key Responsibilities & Accountabilities

  • An all round knowledge of CCTV/Fire/Intruder/Access systems
  • Conversant with current industry standards and able to commission multi disciplined systems
  • Ability to work closely with sub-contract labour and onsite clients
  • Self motivated and able to organise workload, with the ability to work on own initiative
  • Available for out of normal hours and to work away for short periods, overtime is expected to be done when available
  • To undertake small works as required and return completed engineer job packs in a timely manner
  • Weekly time sheets to be filled in and handed into the office weekly or via email
  • Responsibility to carry out the engineering commissioning of projects through to completion in line with Swift standards
  • Provide technical expertise on commissioning projects as required
  • Completion of project documentation in line with Swift quality and HSE standards

Person Specification

  • Technical background in the electrical / electronic industry with good PC skills
  • Personality - Energy, Drive and Enthusiasm
  • Good all round knowledge of Fire and Security Systems with electrical/electronic experience
  • Experience with front line customer contact preferred
  • Excellent organisational skills
  • Be able to conduct themselves in a Professional manner
  • Be able to deliver exceptional customer service
  • Must be able to perform well when working alone and as part of a team
  • Full Driving Licence required
Apply Now

Fire and Security Service Engineer – Numerous Locations

  • Job Title : Fire and Security Service Engineer – Numerous Locations
  • Position Reports To : Area Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Home Based (vacancies in London, Home Counties, Yorkshire, East Midlands, West Midlands)

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Team Leaders and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

 

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Able to work on own initiative
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence
  • Hold a valid Passport (Current)

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
  • ACE – Attitude, Commitment & Effort key to progression
Apply Now

ARC Operator – Birchwood

  • Job Title : ARC Operator – Birchwood
  • Position Reports To : Contact Centre Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

The role of ARC Operator is to operate and monitor all systems, including CCTV, within the Contact Centre in a professional and efficient manner. To ensure that all information gathered is dealt with in a confidential manner using integrity and accuracy and in accordance with national standards and legal requirements.

Key Responsibilities & Accountabilities

  • To operate and monitor all systems within the contact centre
  • Ensure that all telephone calls are dealt with professionally and in accordance with procedures
  • To record all events and actions accurately
  • To liaise with the police and other agencies and members of staff to ensure the appropriate use of the system
  • To maintain the provision of information required by the supervisor to assist the monitoring of the CCTV system in accordance with regulations, and to ensure that evidential material is easily accessible and admissible

Person Specification

  • Ability to deal tactfully and effectively with a wide range of people
  • Good written and oral communication skills
  • Good telephone manner
  • Must have a checkable history
  • Basic computer knowledge
  • CCTV - SIA Licence
  • Previous experience preferred but training will be given
Apply Now