Core Commercial Account Manager – East Midlands

  • Job Title : Core Commercial Account Manager – East Midlands
  • Position Reports To : Service Sales Manager
  • Based : Home Based Covering East Midlands

Job Purpose Summary

To professionally represent the Company’s brand and successfully sell the Company’s Security products within an allocated geographical area, ensuring achievement of an agreed target.

Key Responsibilities & Accountabilities

  • To prospect for new customers.
  • To attend sales appointments to sell the Company’s products and services.
  • To focus on customer retention to reduce “lost custom.”
  • Collate appropriate information and ensure all correct documentation utilised.
  • To provide daily reports as and when required.
  • To represent the Company in a professional manner at all times.
  • The constant attainment of agreed targets.
  • To manage and develop your assigned post coded areas.
  • To work closely with other departments as and when required.

Person Specification

  • Personality - Energy, Drive and Enthusiasm.
  • Customer focused.
  • Excellent communication skills.
  • Adaptability.
  • Attention to detail.
  • Drive and creativity.
  • Approachable friendly personality.
  • Proven knowledge of area planning.
  • Punctual at all times.
  • To create a professional impression at all times.
  • A positive approach to all situations.
  • Commitment to deliver as expected.
  • To attend training days as and when required.
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Major Account Manager – London

  • Job Title : Major Account Manager – London
  • Position Reports To : Operations Director
  • Based : London

Job Purpose Summary

To professionally represent the Company’s brand and successfully manage the Company’s Major Accounts. Ensuring customer retention and development, whilst achieving effective customer service. Increase RIF base ensuring future and increase installation turnover.

Key Responsibilities & Accountabilities

  • Customer Account Development Plan to assess customer potential
  • Increase Customer liaison to ensure a high level of customer service and satisfaction
  • Manage Major and Strategic Accounts within the your set area
  • Effectively manage the customer expectations
  • Ensure KPI’s are achieved
  • Collate appropriate information and ensure all correction documentation
  • To represent the Company in a professional manner at all times
  • The constant attainment of agreed targets
  • Be continually aware of the changers in legislation & product development

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Consistently achieve sales, revenue and margin targets
  • Excellent communication skills
  • Activity Driven (with a Hunter Approach)
  • Identify target accounts for new business generation
  • Develop account strategies to maximise sales opportunities
  • Ensure optimum cross selling activity
  • Ensure the client is given the highest possible level of customer service
  • Provide reliable sales forecasts to the Sales Manager on a weekly basis
  • Design specifications to BS5839 Fire Alarm Standards and Security Systems with NACOSS Approved Codes of Practice
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Project/Commissioning Engineer – Midlands

  • Job Title : Project/Commissioning Engineer – Midlands
  • Position Reports To : Projects Director
  • Based : Home Based Covering Midlands

Job Purpose Summary

A self motivated Commissioning Project Engineer role working as part of a team in local and national locations within the UK, the position will involve working closely with the Regional Install Manager on all projects from inception through to completion on CCTV, Access Control, Intruder and Fire Alarm Systems.

Key Responsibilities & Accountabilities

  • An all round knowledge of CCTV/Fire/Intruder/Access systems.
  • Conversant with current industry standards and able to commission multi disciplined systems.
  • Ability to work closely with sub-contract labour and onsite clients.
  • To carry out site NSI audits when requested.
  • Self motivated and able to organise workload, with the ability to work on own initiative.
  • Available for out of normal hours and to work away for short periods, overtime is expected to be done when available.
  • To return completed engineer job packs in a timely manner.
  • Weekly time sheets to be filled in and handed into the office weekly via email.
  • Personal responsibility to ensure systems are commissioned in accordance with current standards and practices.
  • Responsibility to carry out the engineering commissioning of projects through to completion in line with Swift standards.
  • Provide technical expertise on commissioning projects as required.
  • Completion of project documentation in line with Swift quality and HSE standards.

Person Specification

  • Technical background in the electrical / electronic industry.
  • Personality - Energy, Drive and Enthusiasm.
  • Good all round knowledge of Fire and Security Systems.
  • Experience of front line customer contact preferred.
  • Excellent organisational skills.
  • Professional.
  • Be able to deliver exceptional customer service.
  • Must be able to perform well on when working along and as part of a team.
  • Full driving license required.
  • Good computer skills.
  • Swift Uniform to be worn at all times during working hours.
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Service Engineer – South Yorkshire

  • Job Title : Service Engineer – South Yorkshire
  • Position Reports To : Regional Service Manager
  • Based : Home Based Covering South Yorkshire

Job Purpose Summary

A self managing Fire and Security Service Engineer role to cover the South Yorkshire region. To respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems.

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Be an engineer able to hit the ground running with little or no supervision or training
  • Assist colleagues as and when required
  • Must have a full UK driving licence

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
Apply Now

Install Engineer

  • Job Title : Install Engineer
  • Position Reports To : Installation Manager
  • Based : Home Based covering Midlands

Job Purpose Summary

A self motivated Install Engineer role working as part of a team in local and national locations within the UK, the position will involve working closely with the Installation Manager on all projects from inception through to completion on CCTV, Access Control, Intruder and Fire Alarm Systems.

Key Responsibilities & Accountabilities

  • An all round knowledge of CCTV/Fire/Intruder/Access systems
  • Conversant with current industry standards and able to commission multi disciplined systems.
  • Ability to work closely with sub-contract labour and onsite clients.
  • To carry out site NSI audits when requested.
  • Self motivated and able to organise workload, with the ability to work on own initiative.
  • Available for out of normal hours and to work away for short periods, overtime is expected to be done when available.
  • To return completed engineer job packs in a timely manner.
  • Weekly time sheets to be filled in and handed into the office weekly via email.
  • Full driving license required.
  • Good computer skills.
  • Personal responsibility to ensure systems are commissioned in accordance with current standards and practices.
  • Swift Uniform to be worn at all times during working hours.

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
Apply Now

Regional Service Manager – South

  • Job Title : Regional Service Manager – South
  • Position Reports To : Operations Director
  • Based : Home Based covering London / South

Job Purpose Summary

To maintain, build and develop the existing customer service base striving for delivery of a World Class Service to customers whilst optimising profit margins.

Key Responsibilities & Accountabilities

  • To work with the new business team to grow recurring revenue.
  • To be responsible and accountable for the operation and service of your region.
  • To ensure performance and service is in line with budget requirements.
  • Report to the Operations Director as required with regular performance reviews.
  • Effectively manage and support the service engineers and team leaders to deliver a world Class Service.
  • Plan and review department commitment ensuring optimum utilisation of resources available to achieve agreed service levels inline with agreed KPI’s (engineering areas covered, callout rotas and holidays)
  • Audit and authorise service department running cost’s Inc - Time sheets, expenses, parts ordered, commissions, fuel expense.
  • Respond to customer needs, complaints and concerns with a sense of urgency as and when required.
  • Provide quotations and solutions to effective repairs at customer sites.
  • Oversee day to day processes and ensure best practise, quality systems and health safety commitments are maintained. Hold regular Short Safety Briefings in line with best practice.
  • Responsible for the P&L account of your region.
  • To ensure Health and Safety Compliance – completing tool box talks, health and safety audits (PPE, Ladder, vehicle etc), reporting accidents, near misses and dangerous occurrences.
  • To complete training for Health and Safety (CSCS, IPAF, PASMA etc.).
  • To ensure Environmental Compliance – safe disposal of waste (ionised detectors / WEEE etc.), returns of waste transfer and consignment notes and to ensure all operatives carry the waste transfer certificate.
  • Work closely with the dispatch team to optimise service delivery.

Person Specification

  • Personality – Energy, Drive and Enthusiasm.
  • Experience of managing an effective service team with proven results.
  • Enthusiastic and effective man management skills.
  • Experience of working in a challenging/ fast paced environment.
  • Technically proficient in all types of the security and fire products.
  • Professional, Assertive and positive approach.
  • Commercially aware.
  • Industry knowledge .
Apply Now

Customer Care Advisor

  • Job Title : Customer Care Advisor
  • Position Reports To : Customer Care Team Leader
  • Based : Salford Quays, Manchester

Job Purpose Summary

Act as first point of contact for all customer escalations and account queries. To accurately report contracts won and lost with reasons to ensure continued improvement to retain client database. To deal with customer complaints, cancellations and sales enquiries.

Key Responsibilities & Accountabilities

  • Retrieve all phone and email messages and process accordingly.
  • Accurately update CASH database with cancellations and amendments and generate monthly management stats and reports
  • Record all customer complaints and chase resolution
  • Confirm any client compensation or re-negotiation and amend CASH to accurately reflect
  • Create and record all sales enquiries for non-major account clients
  • Distribution and reporting of customer satisfaction questionnaires.
  • To proactively retain customers where possible, using all possible business outlets.
  • To distribute customer feedback forms, monitor and update data analysis
  • To develop and manage false alarm management.
  • ARC reports – Resolving false activations, logging fault calls and alerting customers to signal errors.
  • Any Ad hoc duties as required.

Person Specification

  • Excellent telephone manner with colleagues and customers
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Good team player
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management and communication skills
  • Self motivated
Apply Now

Fire and Security Service Engineer – covering South West

  • Job Title : Fire and Security Service Engineer – covering South West
  • Position Reports To : Regional Service Manager
  • Based : Home Based covering South West

Job Purpose Summary

A self managing Fire and Security Service Engineer role to cover the South West region. To respond to call outs, install service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems.

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Be an engineer able to hit the ground running with little or no supervision or training
  • Assist colleagues as and when required
  • Must have a full UK Driving Licence

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
Apply Now

Fire and Security Service Engineer – Leicester / Northampton

  • Job Title : Fire and Security Service Engineer – Leicester / Northampton
  • Position Reports To : Regional Service Manager
  • Based : Home Based (Nottingham Office)

Job Purpose Summary

A self managing Fire and Security Service Engineer role to cover the designated areas within the Leicester / Northampton region. To respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems.

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Be an engineer able to hit the ground running with little or no supervision or training
  • Assist colleagues as and when required
  • Must have a full UK Driving License

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
Apply Now

Major Accounts Administrator

  • Job Title : Major Accounts Administrator
  • Position Reports To : Contact Centre Manager
  • Based : Salford Quays, Manchester

Job Purpose Summary

To provide administrative support for all nominated accounts in relation to the agreed SLA’s and requirements. The role requires excellent personal interaction with clients, account managers, dispatch and invoicing departments. To produce and collate KPI’s in support of account management role.

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Logging corrective calls from phone calls received by nominated accounts.
  • Dealing with specific account contracts
  • Produce client specific maintenance schedules
  • Update client portals and helpdesks in line with specific account instructions
  • Receive, assist and resolve any account relevant customer complaint and escalate if necessary to line manager whilst keeping relevant account manager informed
  • To work together with senior dispatchers to ensure all deadlines are met and KPI’s achieved.

Person Specification

  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Good team player
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Must be self motivated
  • Have excellent time management skills
Apply Now