Installation Finance Administrator – Nottingham

  • Job Title : Installation Finance Administrator – Nottingham
  • Position Reports To : Installation Finance Controller
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Nottingham

Job Purpose Summary

To provide support to the Install Finance Manager with financial control of the Installation Department, including, Application Certification, invoicing data input and job costing. Preparing financial reports on a monthly basis including purchase ledger queries and general administration duties.

Key Responsibilities & Accountabilities

  • Invoicing all installations and seeking agreement on interim payments
  • Processing timesheets and entering onto job costs
  • Processing sub contract invoices for authorisation and payment queries
  • Assist with WEP accrual reporting on job spend
  • Processing Engineer packs ready for close out reports
  • Support the Project Managers with financial reports
  • Raising compliance certification and associated administration of completed job packs
  • Liaison with the Installation Manager for escalation of issues as appropriate
  • Providing sales commissions details for 100% complete jobs
  • Regular invoice updates on monthly target v budget
  • Support with any ad hoc administration duties as and when required

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Strong verbal and written communication skills
  • Customer focused with the ability to resolve customer queries
  • Analytical in approach with experience of reporting (ideally including reconciliation)
  • High attention to detail
  • Be capable of working effectively under pressure in a deadline driven environment
  • Professional approach with excellent communication and administration skills
  • Ability top produce documents using Microsoft Excel, Sage and other appropriate packages
  • Strong organisation skills
  • The anility to handle multiple priorities with a structured approach
  • Self motivated, proactive and enthusiastic
Apply Now

IT Support Engineer – Manchester

  • Job Title : IT Support Engineer – Manchester
  • Position Reports To : IT Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

Working closely with both the IT team and users of the business, the IT Support Engineer will have responsibility for end to end support of systems used throughout Swift and the Marlowe Group. The role will involve covering both Infrastructure support working alongside the Infrastructure Team and Covering Application Support for the applications team from a 1st and 2nd Line perspective, escalating to 3rd line where necessary.

The role will be based out of Manchester however there will be requirements to travel and support other offices around the UK and the datacentre in Birchwood, so a driving license is essential.

Infrastructure support will involve support & administration of:

  • Active Directory
  • User Administration, Desktop / Laptop Configuration
  • Exchange Server – 2010 & 2013
  • SQL Server – 2008, 2012, 2014
  • Office 2010
  • Printing Services
  • Remote Desktop Services
  • VM Ware
  • Hyper-V
  • Zyxel Firewall
  • Watchguard Firewall
  • VOIP Telephony
  • General TCP/IP & 10BaseT Networking
  • Symantec Backup Exec 2012

Application Support will involve support & administration of:

  • Mentor CASH for Windows & Advantage Database
  • SAGE MMS
  • SQL Server Maintenance Backups and Administration
  • TSQL & Query Writing
  • Crystal Reports
  • Group Portals (.NET C# Web Applications)
  • Internal Reporting Systems (Advanced Excel including formulae, charts, macros and VBA scripting)
  • Data Transfer / Uploads and Data Manipulation Routines

While the main purpose of the role is support, one of the key focuses is how we deliver systems and stability to reduce the level of support required by identifying areas of opportunity and recommending projects or solutions to the development team to improve all areas of the business.

The role will also consist of a series of development tasks to deliver scheduled reports and build a Standard Report Library through Excel and Crystal Reports, delivered via the Intranet.

Key Responsibilities & Accountabilities

  • Ensuring that the Group is able to meet its corporate objectives through stability of systems, 99.9% uptime and proactive support ensuring all users of the Group are able to carry out their job effectively
  • Assisting the Application development team, rolling out new systems and managing support for the new systems in an effective manner, ensuring we have good documented processes and fixes when issues arise
  • Writing clear and comprehensive documentation to ensure we have an up to date knowledgebase regarding the group systems and technologies
  • Writing clear and comprehensive documentation to support identified training initiatives carried out by the training team
  • Identifying and removing all legacy reporting and centralising to a group reporting solution
  • Extraction and presentation of data from the Group’s core business systems and analysis of that data to support revised business practices
  • Cleansing of such data to ensure accurate reporting across the business
  • Providing technical support, training and problem analysis for the Group’s core business systems, both office and field based
  • Supporting users across the group with the implementation of new information systems
  • Project management - making a key contribution to allocated projects
  • Supporting the Training Team when conducting training sessions to improve the use of IT systems
  • Identifying areas of opportunity to reduce paper within the business and improve overall productivity

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good working knowledge of both CASH and SAGE
  • Good technical skills writing Macros, VBA and Developing Crystal Reports
  • Advanced Excel Skills
  • Experience of working with SQL Server and writing TSQL queries
  • Any experience of working with .NET C# or web based applications is desirable
  • A good eye for detail and attention to detail when performing data analysis
  • Excellent documentation skills, both IT and business process documentation
  • Experience of supporting users within a Microsoft technology environment
  • Clear and confident communicator, effective team player, and able to work with end users with varying IT abilities
  • Demonstrate initiative and discretion in handling complex, sensitive and/or confidential information
  • A full driving licence is desirable as there will be a requirement to travel to offices around the UK
Apply Now

Fire Risk Assessor – (2 Vacancies North, South)

  • Job Title : Fire Risk Assessor – (2 Vacancies North, South)
  • Position Reports To : Operations Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Field based to cover areas as directed

Job Purpose Summary

To professionally represent the Company’s brand and provide the level of professionalism required to enhance the profile of the company. To deliver a full Fire Risk Assessment service to both National and Local clients throughout the United Kingdom.

Key Responsibilities & Accountabilities

  • To fully risk assess the nominated building as required
  • To attend appointments to fulfil your activity
  • Collate appropriate information and ensure all correct documentation utilised
  • To provide reports as required
  • To represent the Company in a professional manner at all times
  • The constant attainment of agreed targets
  • To work closely with other departments as required

Person Specification

  • Essential expectations: Professionalism
  • Hold a current qualification
  • Customer focused
  • Excellent communication skills
  • Adaptability
  • Attention to detail
  • Drive and creativity
  • Approachable friendly personality
  • Proven knowledge of area planning
  • Be punctual at all times
  • Appropriate business attire at all times
  • To create a professional impression at all times (internally & externally)
  • A positive approach to all situations
  • Be respectful to others - customers, colleagues, Managers, Directors
  • Commitment to deliver as expected
  • To attend training days as required
Apply Now

ARC Administrator

  • Job Title : ARC Administrator
  • Position Reports To : ARC Administration Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Swift Connect, Birchwood

Job Purpose Summary

To support the ARC department, completing all administrative duties to ensure the smooth running of the department at all times.

Key Responsibilities & Accountabilities

  • Manage the daily intake of emails from Customers & Colleagues
  • To ensure all incoming calls are answered in a timely manner and transferred to the relevant person / department
  • To manage URN costs and accountabilities throughout the business
  • Be responsible for the ordering of all monitoring devices
  • Available to assist all Swift departments with monitoring queries
  • To continuously improve personal development between the department
  • To ensure the smooth running of the ARC department
  • Completing any other ad hoc projects / administrative tasks as and when required

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Have excellent problem solving skills
  • Strong customer service ethos
  • Excellent administrative and communication skills, both verbally and written
  • Competent with the use of Microsoft packages
  • High attention to detail
  • Exhibit a high degree of professionalism
  • Possess a ‘can do’ ethic
Apply Now

Invoicing Administrator – Manchester

  • Job Title : Invoicing Administrator – Manchester
  • Position Reports To : Invoicing Team Leader
  • Contact : recruitment@swiftfireandsecuirty.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

For over 30 years Swift Fire & Security has refined itself into the UK’s leading fire safety and security service provider, delivering  maintenance and installation of both fire and security systems across the UK’s largest public and private sector organisations.

We are currently looking for an Invoicing Administrator to join our growing Invoicing Team based at our Central Office in  Salford Quays, Manchester.

The role will be to work as part of the invoicing team to ensure that accurate Invoicing and effective customer service is provided across all functions within the business, maintaining a professional & courteous approach at all times.

Key Responsibilities & Accountabilities

  • Daily database management of open Engineering jobs
  • Pricing and invoicing generation on a daily basis
  • Chasing internal departments for required information to enable invoicing
  • Submission of customer reports
  • Uploading invoices to customer invoicing portals
  • Investigation of invoice queries and raising credit notes
  • Maintenance of invoicing database
  • Any ad hoc duties as and when required to support the business

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Excellent administration and computer skills
  • Customer focused with the ability to resolve customer queries
  • Analytical in approach
  • Exhibit a high degree of professionalism and resilience
  • Professional with excellent communication, admin and people skills
  • Experience of manipulating data using Microsoft Excel and other appropriate packages
  • Strong organisational skills
  • High attention to detail
  • The ability to handle multiple priorities with a structured approach
  • Self motivated, proactive, enthusiastic , flexible
  • The ability to work independently and a desire to learn
  • Desirable skills but not essential to apply;
  • Experience working with reports (ideally using cash reconciliation)
  • A working knowledge of SAGE Accounts
  • A working knowledge of CASH for windows
  • Invoicing experience working in a similar role
Apply Now

Purchase Ledger Clerk – Manchester

  • Job Title : Purchase Ledger Clerk – Manchester
  • Position Reports To : Purchase Ledger Supervisor
  • Contact : recruitment@localhost
  • Based : Salford Quays, Manchester

Key Responsibilities & Accountabilities

  • To check and process all purchase invoices and credits on purchase ledgers.
  • To resolve all invoice queries with suppliers and other staff members.
  • To generate suggested payments for mid month and month end payments.
  • Raise remits and cheques, attached invoices or statements, pass for signatures.
  • Enter cheques on cash books and Sage.
  • File invoices, remits and statements, scan and file all direct input invoices. Check cash book/ Sage balance and run month end reports and summary.
  • Reconcile supplier statements.
  • Carry out any other ad hoc duties deemed necessary.
  • Answer incoming telephone calls; deal with queries and transfer to the relevant department if necessary.

Person Specification

  • Personality – Energy, Drive and Enthusiasm.
  • Ability to prioritise work load.
  • Structured in approach to work.
  • Able to multi-task.
  • High attention to detail.
  • Ability to work as part of a team and using own initiative.
  • To stay calm and collected in approach to work.
  • The ability to think laterally and improve processes and procedures.
Apply Now

Fire and Security Service Engineer – Numerous Locations

  • Job Title : Fire and Security Service Engineer – Numerous Locations
  • Position Reports To : Area Manager
  • Contact : recruitment@localhost
  • Based : Home Based (vacancies in London, Home Counties, Yorkshire, East Midlands, West Midlands, Scotland, Anglia)

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Team Leaders and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Able to work on own initiative
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence
  • Hold a valid Passport (Current)

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
  • ACE – Attitude, Commitment & Effort key to progression
Apply Now

OOH Call Receipt – Birchwood

  • Job Title : OOH Call Receipt – Birchwood
  • Position Reports To : ARC/Technical Manager
  • Contact : recruitment@localhost
  • Based : Swift Connect, Birchwood

Job Purpose Summary

To provide call handling both in hours and OOH for the companies client base. Qualifying and logging client fault calls in line with contracted SLA’s. Requires excellent customer service over and above customer expectations and to be professional at all times. To assist ARC Operators with the monitoring of customer alarm systems, an d to respond to inbound customer calls.

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Manage overflow calls for the business
  • Responsible for ensuring unity users dial-in and support overstretched departments to ensure customer satisfaction
  • Produce and distribute weekly and monthly call stats to relevant managers
  • Responsible for ensuring business meets call stat KPI’s
  • Responsible for collating, distributing and managing company telephone register in conjunction with HR and IT
  • To assist Swift Connect with additional duties in times of staff shortage
  • To ensure staff awareness monitors are live
  • To be responsible for logging all job requests that are received via email

Person Specification

  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management skills
  • Self motivated
  • Desirable:
  • CCTV - SIA Licence
  • Previous experience preferred but training will be given
  • Hours of Work:
  • Shifts TBC (48 hours per week)
Apply Now

Customer Service Advisor

  • Job Title : Customer Service Advisor
  • Position Reports To : Operations Manager
  • Contact : recruitment@localhost
  • Based : Salford Quays, Manchester

Job Purpose Summary

To provide call handling for the companies client base. Qualifying and logging client fault calls in line with contracted SLA’s. Requires excellent customer service over and above customer expectations and to be professional at all times.

 

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Logging corrective calls from phone calls received by nominated accounts, and liaising with ASM for allocation
  • Dealing with specific account contracts
  • Produce client specific maintenance schedules
  • Update client portals and helpdesks in line with specific account instructions
  • Receive, assist and resolve any account relevant customer complaint and escalate if necessary to line manager whilst keeping relevant account manager informed
  • To work together with Area Managers to ensure all deadlines are met and KPI’s achieved
  • Sending of all RAMS where necessary
  • Book in all relevant sites in coordination with the Area Managers
  • Processing of orders to ensure all work is carried out and invoiced
  • Daily database management
  • Pricing , inputting and invoicing paperwork on a daily basis
  • Chasing information as and when required
  • Responding to Invoice queries and raising credits

Person Specification

  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management skills
  • Self motivated
Apply Now

Compliance Manager – Manchester

  • Job Title : Compliance Manager – Manchester
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

Swift Fire & Security is the UK’s leading national fire life safety and security service provider.

Swift provides its customers with a total solution including, design, supply, installation, commissioning and maintenance along with state of the art alarm and CCTV monitoring and remote diagnostic and support capability.

Accredited to ISO 9001 for all core business activities and maintaining OHSAS 18001 and ISO 14001, compliance and best practice is at the heart of everything that we do as a fire life safety and security systems provider. It is incumbent that every member of the Swift Team knows and meets our responsibilities under legislation and follows the guidance of British and European Standards.

The Compliance Manager will continually audit, review, develop and expand the Company’s existing Quality Management System, ensuring best practice is driven throughout all areas of the business and accreditations are maintained and built upon.

Key to the role, the Compliance Manager must work in partnership with all members of the Senior Management Team, providing direction and assistance in the implementation of formal procedures and strategies that not only reflect our commitment to Compliance but also allow us to continue to deliver a World Class Service to our Customers

Experience and Qualifications:

  • Experience working within the fire life safety and security industry or other comparable Engineering / Service driven industry
  • Proven ability to build, manage and gain accreditation for a complex, Company wide Quality Management Systems (ISO 9001)
  • Experience working with third party accreditation bodies. Ideally NSI or equivalent
  • Understanding and experience of HSE
  • Relevant QMS / Auditor qualification and membership preferred (IRCA, CQI etc)

Key Responsibilities & Accountabilities

  • Focus the Company on Compliance and Best Practice
  • Drive continuous improvement throughout all departments
  • Provide expert advice on the appropriate interpretation and application of all relevant legislation, British and European Standards and codes of practice. Disseminating knowledge through formal and informal methods as required
  • Liaise with and work alongside the Company’s dedicated Training Team to ensure appropriate training and CPD is carried out across all departments
  • Design, implement, manage and monitor formal procedures and strategies. Working with all departments to ensure Best Practice
  • Continually audit, review, develop and expand the Company’s existing, in house, Quality Management System (QMS) providing updates as required in response to any changes in legislation, standards and codes of best practice)
  • Manage and maintain all current accreditations, expanding scope where required
  • Manage third party audits with third party bodies including the National Security Inspectorate (NSI)
  • Apply for and attain additional accreditations where required
  • Manage and develop formal Company internal audit and record process
  • Manage and take ownership of all Company Controlled Documents
  • Lead the Company Policy Steering Group
  • Lead the Quality Assurance Steering Group
  • Support the dedicated HSE Coordinator as required
  • Support all areas of the business as required

Person Specification

  • Energy, Drive and Enthusiasm
  • Clear and confident communicator
  • Effective team player
  • Strong writing and administration skills
  • Results driven
  • Experience of managing multiple projects with time-critical deadlines
  • Ability to persuade, influence and challenge in a constructive manner and identify appropriate solutions
  • Strong organisational skills and attention to detail
  • Strong IT skills
  • Confidence
  • Capable of working on own initiative
  • Ability to quickly grasp Swift Fire & Security’s business activities, operating procedures and processes
Apply Now