Stores Administrator/Purchasing Co-Ordinator

  • Job Title : Stores Administrator/Purchasing Co-Ordinator
  • Position Reports To : Administration Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Risley

Job Purpose Summary

For over 30 years Swift Fire & Security has refined itself into the UK’s leading fire safety and security service provider, delivering maintenance and installation of both fire and security systems across the UK’s largest public and private sector organisations. We are currently looking for a new Administrative Assistant to join our Installation department.

The appointed person would provide administrative support to existing team members in what is a busy and expanding part of the Swift Fire and Security Group.

Key Responsibilities & Accountabilities

  • Ordering equipment from suppliers using Sage
  • Raising sub contractor orders
  • Keep installation planner up to date
  • Sending out job packs in a timely manner to engineers/sub contractors
  • Scheduling and programming of works with customers and engineers/sub contractors
  • Ensuring orders are inline with sales cost sheets/querying any differences
  • Responsible for the Stores area and Stock control
  • Taking and checking deliveries
  • Building kits and parcelling up deliveries to sites
  • Following through equipment queries and chasing outstanding deliveries
  • Opening and distributing post
  • Scan documents and save in computer files
  • Maintain client files
  • Answering the phones
  • Update customer records on the CASH system
  • General office and administration duties
  • Meet and greet any customers coming into the office
  • Filing

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • High Attention to detail
  • Excellent team player
  • Self motivated
  • Have excellent time management skills
Apply Now

Invoicing Administrator – Manchester

  • Job Title : Invoicing Administrator – Manchester
  • Position Reports To : Invoicing Team Leader
  • Contact : recruitment@swiftfireandsecuirty.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

For over 30 years Swift Fire & Security has refined itself into the UK’s leading fire safety and security service provider, delivering  maintenance and installation of both fire and security systems across the UK’s largest public and private sector organisations.

We are currently looking for an Invoicing Administrator to join our growing Invoicing Team based at our Central Office in  Salford Quays, Manchester.

The role will be to work as part of the invoicing team to ensure that accurate Invoicing and effective customer service is provided across all functions within the business, maintaining a professional & courteous approach at all times.

Key Responsibilities & Accountabilities

  • Daily database management of open Engineering jobs
  • Pricing and invoicing generation on a daily basis
  • Chasing internal departments for required information to enable invoicing
  • Submission of customer reports
  • Uploading invoices to customer invoicing portals
  • Investigation of invoice queries and raising credit notes
  • Maintenance of invoicing database
  • Any ad hoc duties as and when required to support the business

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Excellent administration and computer skills
  • Customer focused with the ability to resolve customer queries
  • Analytical in approach
  • Exhibit a high degree of professionalism and resilience
  • Professional with excellent communication, admin and people skills
  • Experience of manipulating data using Microsoft Excel and other appropriate packages
  • Strong organisational skills
  • High attention to detail
  • The ability to handle multiple priorities with a structured approach
  • Self motivated, proactive, enthusiastic , flexible
  • The ability to work independently and a desire to learn
  • Desirable skills but not essential to apply;
  • Experience working with reports (ideally using cash reconciliation)
  • A working knowledge of SAGE Accounts
  • A working knowledge of CASH for windows
  • Invoicing experience working in a similar role
Apply Now

Credit Controller – Manchester

  • Job Title : Credit Controller – Manchester
  • Position Reports To : Credit Control Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Key Responsibilities & Accountabilities

  • Achieving monthly individual and team cash collection targets
  • Achieving Debtor Day Target by reducing overdue debt
  • Chasing customers via telephone, letter and e-mail
  • Processing online Credit Card payments
  • Bank Reconciliations
  • Posting of payments and allocation on customer accounts
  • Responsible for opening new customer accounts, performing credit checks and setting credit limits
  • Assess credit of existing customers/ authorising removal of STOP status
  • Liaise with customers and internal departments to resolve queries in a timely and professional manner
  • Record and maintain accurate chase history of customers account
  • Issuing statements/ copy invoices
  • Collating account history/ documentation for commencement of legal action
  • Opening and distribution of all incoming mail and issuing of Department out going mail
  • Supporting the Credit Control Manager in maintaining the Department as a support function of the business
  • Any other ad hoc task as and when required

Person Specification

  • Personality- Energy, Drive and Enthusiasm
  • Proficient in excel spreadsheets
  • Professional and organised
  • Good telephone manner
  • Computer literate
  • Experience of Sage Line 200 & Cash4Windows preferred
Apply Now

Purchase Ledger Clerk – Manchester

  • Job Title : Purchase Ledger Clerk – Manchester
  • Position Reports To : Purchase Ledger Supervisor
  • Contact : recruitment@localhost
  • Based : Salford Quays, Manchester

Key Responsibilities & Accountabilities

  • To check and process all purchase invoices and credits on purchase ledgers.
  • To resolve all invoice queries with suppliers and other staff members.
  • To generate suggested payments for mid month and month end payments.
  • Raise remits and cheques, attached invoices or statements, pass for signatures.
  • Enter cheques on cash books and Sage.
  • File invoices, remits and statements, scan and file all direct input invoices. Check cash book/ Sage balance and run month end reports and summary.
  • Reconcile supplier statements.
  • Carry out any other ad hoc duties deemed necessary.
  • Answer incoming telephone calls; deal with queries and transfer to the relevant department if necessary.

Person Specification

  • Personality – Energy, Drive and Enthusiasm.
  • Ability to prioritise work load.
  • Structured in approach to work.
  • Able to multi-task.
  • High attention to detail.
  • Ability to work as part of a team and using own initiative.
  • To stay calm and collected in approach to work.
  • The ability to think laterally and improve processes and procedures.
Apply Now

Payroll Supervisor

  • Job Title : Payroll Supervisor
  • Position Reports To : HR Manager
  • Contact : recruitment@localhost
  • Based : Salford Quays, Manchester (MEH)

Job Purpose Summary

To supervise the Payroll team and ensure the companies’ timely and accurate delivery of payroll on a monthly basis.

Key Responsibilities & Accountabilities

  • End to end processing of company payroll on a monthly basis (circa 500 employees).
  • Maintain and update the payroll files, payroll spreadsheets and Employee Portal.
  • Working with departmental managers ensuring all up to date payroll information and the correct documentation has been received on a monthly basis.
  • Ensure any payroll related queries are dealt with in a timely and efficient manner.
  • Respond to any tax related queries as and when they arise.
  • Preparation and completion of payroll related reports.
  • End of year processing and reconciliation including payment summaries (p60s/p11Ds).
  • Completion of month end tasks including;
  • Complete P45 for all leavers.
  • Send FPS (Full Payment Summary) to HMRC.
  • Print P32 for the period and the Collector of Taxes to update payments file.
  • Employment Payment summary (EPS) must be sent to HMRC on a monthly basis.
  • Enter all new starters in the month onto NEST penions.
  • Produce Pension Reports and upload into NEST to process the DD.
  • Prepare and send electronic payslips on a monthly basis.

Person Specification

  • Personality – Energy, Drive and Enthusiasm.
  • Previous experience managing a team.
  • End to end payroll processing administration experience.
  • Extensive knowledge of Tax and NI is essential.
  • Numerical ability and data entry skills.
  • Excellent IT skills.
  • Excellent communication and interpersonal skills.
  • High attention to detail.
  • Ability to work to strict deadlines.
  • Previous experience using Sage Payroll would be advantageous.
Apply Now

Fire and Security Service Engineer – Numerous Locations

  • Job Title : Fire and Security Service Engineer – Numerous Locations
  • Position Reports To : Area Manager
  • Contact : recruitment@localhost
  • Based : Home Based (vacancies in London, Home Counties, Yorkshire, East Midlands, West Midlands, Scotland, Anglia)

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Team Leaders and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Able to work on own initiative
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence
  • Hold a valid Passport (Current)

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
  • ACE – Attitude, Commitment & Effort key to progression
Apply Now

Customer Services Operative

  • Job Title : Customer Services Operative
  • Position Reports To : Head of Customer Services
  • Contact : recruitment@localhost
  • Based : Salford Quays, Manchester

Job Purpose Summary

To provide call handling for the companies client base. Qualifying and logging client fault calls in line with contracted SLA’s. Requires excellent customer service over and above customer expectations and to be professional at all times.

 

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Logging corrective calls from phone calls received by nominated accounts, and liaising with ASM for allocation
  • Dealing with specific account contracts
  • Produce client specific maintenance schedules
  • Update client portals and helpdesks in line with specific account instructions
  • Receive, assist and resolve any account relevant customer complaint and escalate if necessary to line manager whilst keeping relevant account manager informed
  • To work together with Area Managers to ensure all deadlines are met and KPI’s achieved
  • Sending of all RAMS where necessary
  • Book in all relevant sites in coordination with the Area Managers
  • Processing of orders to ensure all work is carried out and invoiced
  • Daily database management
  • Pricing , inputting and invoicing paperwork on a daily basis
  • Chasing information as and when required
  • Responding to Invoice queries and raising credits

Person Specification

  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management skills
  • Self motivated
Apply Now

Compliance Manager – Manchester

  • Job Title : Compliance Manager – Manchester
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

Swift Fire & Security is the UK’s leading national fire life safety and security service provider.

Swift provides its customers with a total solution including, design, supply, installation, commissioning and maintenance along with state of the art alarm and CCTV monitoring and remote diagnostic and support capability.

Accredited to ISO 9001 for all core business activities and maintaining OHSAS 18001 and ISO 14001, compliance and best practice is at the heart of everything that we do as a fire life safety and security systems provider. It is incumbent that every member of the Swift Team knows and meets our responsibilities under legislation and follows the guidance of British and European Standards.

The Compliance Manager will continually audit, review, develop and expand the Company’s existing Quality Management System, ensuring best practice is driven throughout all areas of the business and accreditations are maintained and built upon.

Key to the role, the Compliance Manager must work in partnership with all members of the Senior Management Team, providing direction and assistance in the implementation of formal procedures and strategies that not only reflect our commitment to Compliance but also allow us to continue to deliver a World Class Service to our Customers

Experience and Qualifications:

  • Experience working within the fire life safety and security industry or other comparable Engineering / Service driven industry
  • Proven ability to build, manage and gain accreditation for a complex, Company wide Quality Management Systems (ISO 9001)
  • Experience working with third party accreditation bodies. Ideally NSI or equivalent
  • Understanding and experience of HSE
  • Relevant QMS / Auditor qualification and membership preferred (IRCA, CQI etc)

Key Responsibilities & Accountabilities

  • Focus the Company on Compliance and Best Practice
  • Drive continuous improvement throughout all departments
  • Provide expert advice on the appropriate interpretation and application of all relevant legislation, British and European Standards and codes of practice. Disseminating knowledge through formal and informal methods as required
  • Liaise with and work alongside the Company’s dedicated Training Team to ensure appropriate training and CPD is carried out across all departments
  • Design, implement, manage and monitor formal procedures and strategies. Working with all departments to ensure Best Practice
  • Continually audit, review, develop and expand the Company’s existing, in house, Quality Management System (QMS) providing updates as required in response to any changes in legislation, standards and codes of best practice)
  • Manage and maintain all current accreditations, expanding scope where required
  • Manage third party audits with third party bodies including the National Security Inspectorate (NSI)
  • Apply for and attain additional accreditations where required
  • Manage and develop formal Company internal audit and record process
  • Manage and take ownership of all Company Controlled Documents
  • Lead the Company Policy Steering Group
  • Lead the Quality Assurance Steering Group
  • Support the dedicated HSE Coordinator as required
  • Support all areas of the business as required

Person Specification

  • Energy, Drive and Enthusiasm
  • Clear and confident communicator
  • Effective team player
  • Strong writing and administration skills
  • Results driven
  • Experience of managing multiple projects with time-critical deadlines
  • Ability to persuade, influence and challenge in a constructive manner and identify appropriate solutions
  • Strong organisational skills and attention to detail
  • Strong IT skills
  • Confidence
  • Capable of working on own initiative
  • Ability to quickly grasp Swift Fire & Security’s business activities, operating procedures and processes
Apply Now

Apprentice Administrator

  • Job Title : Apprentice Administrator
  • Position Reports To : Administration Manager
  • Contact : recruitment@localhost
  • Based : Risley Office, Nottingham

Job Purpose Summary

The appointed person would provide administrative support to existing team members in what is a busy and expanding part of the Swift Fire and Security Group.

 

Key Responsibilities & Accountabilities

  • Invoicing
  • Loading timesheets onto the system
  • Job costing
  • Goods delivering
  • Subcontract orders
  • Raising orders
  • Opening and distributing post
  • Scan documents and save in computer files
  • Maintain client files
  • Answering the phones to incoming calls
  • Updating customer records on the CASH system
  • General office/ administration duties as required
  • Meet and greet customers
  • Filing documentation

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good communication skills
  • Ability to work as part of a team
  • Computer literate, must have an understanding of outlook, excel and preferably sage line 200
  • Willing to learn and develop new skills, and go that extra mile to ensure the projects run smoothly
Apply Now

Call Receipt – Birchwood

  • Job Title : Call Receipt – Birchwood
  • Position Reports To : Service Support Manager
  • Contact :
  • Based : Birchwood

Job Purpose Summary

To provide call handling for the companies client base. Qualifying and logging client fault calls in line with contracted SLA’s. Requires excellent customer service over and above customer expectations and to be professional at all times.

 

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Manage overflow calls for the business
  • Reponsible for ensuring unity users dial-in and support overstretched departments to ensure customer satisfaction
  • Produce and distribute weekly and monthly call stats to relevant managers
  • Responsible for ensuring business meets call stat KPI’s
  • Responsible for collating, distributing and managing company telephone register in conjunction with HR and IT
  • To assist Area Co-ordinators and SwiftConnect with additional duties in times of staff shortage
  • To ensure staff awareness monitors are live
  • To be responsible for logging all job requests that are received via email

Person Specification

  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management skills
  • Self motivated
Apply Now