IT Infrastructure & Application Support

  • Job Title : IT Infrastructure & Application Support
  • Position Reports To : Group IT Director
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

Working closely with both the IT team and users of the business, the Infrastructure & Application Support Engineer will have responsibility for end to end support of systems used throughout Swift and the Marlowe Group. The role will involve covering both Infrastructure support working alongside the Infrastructure Team and Covering Application Support for the applications team from a 1st and 2nd Line perspective, escalating to 3rd line where necessary.

 

The role will be based out of Manchester however there will be requirements to travel and support other offices around the UK and the datacentre in Birchwood, so a driving license is essential.

 

Infrastructure support will involve support & administration of:

 

  • Active Directory
  • User Administration, Desktop / Laptop Configuration
  • Exchange Server – 2010 & 2013
  • SQL Server – 2008, 2012, 2014
  • Office 2010
  • Printing Services
  • Remote Desktop Services
  • VM Ware
  • Hyper-V
  • Zyxel Firewall
  • Watchguard Firewall
  • VOIP Telephony
  • General TCP/IP & 10BaseT Networking
  • Symantec Backup Exec 2012

 

Application Support will involve support & administration of:

 

  • Mentor CASH for Windows & Advantage Database
  • SAGE MMS
  • SQL Server Maintenance Backups and Administration
  • TSQL & Query Writing
  • Crystal Reports
  • Group Portals (.NET C# Web Applications)
  • Internal Reporting Systems (Advanced Excel including formulae, charts, macros and VBA scripting)
  • Data Transfer / Uploads and Data Manipulation Routines

 

While the main purpose of the role is support, one of the key focuses is how we deliver systems and stability to reduce the level of support required by identifying areas of opportunity and recommending projects or solutions to the development team to improve all areas of the business.

 

The role will also consist of a series of development tasks to deliver scheduled reports and build a Standard Report Library through Excel and Crystal Reports, delivered via the Intranet.

Key Responsibilities & Accountabilities

  • Ensuring that the Group is able to meet its corporate objectives through stability of systems, 99.9% uptime and proactive support ensuring all users of the Group are able to carry out their job effectively
  • Assisting the Application development team, rolling out new systems and managing support for the new systems in an effective manner, ensuring we have good documented processes and fixes when issues arise
  • Writing clear and comprehensive documentation to ensure we have an up to date knowledgebase regarding the group systems and technologies
  • Writing clear and comprehensive documentation to support identified training initiatives carried out by the training team
  • Identifying and removing all legacy reporting and centralising to a group reporting solution
  • Extraction and presentation of data from the Group’s core business systems and analysis of that data to support revised business practices
  • Cleansing of such data to ensure accurate reporting across the business
  • Providing technical support, training and problem analysis for the Group’s core business systems, both office and field based
  • Supporting users across the group with the implementation of new information systems
  • Project management - making a key contribution to allocated projects
  • Supporting the Training Team when conducting training sessions to improve the use of IT systems
  • Identifying areas of opportunity to reduce paper within the business and improve overall productivity

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good working knowledge of both CASH and SAGE
  • Good technical skills writing Macros, VBA and Developing Crystal Reports
  • Advanced Excel Skills
  • Experience of working with SQL Server and writing TSQL queries
  • Any experience of working with .NET C# or web based applications is desirable
  • A good eye for detail and attention to detail when performing data analysis
  • Excellent documentation skills, both IT and business process documentation
  • Experience of supporting users within a Microsoft technology environment
  • Clear and confident communicator, effective team player, and able to work with end users with varying IT abilities
  • Demonstrate initiative and discretion in handling complex, sensitive and/or confidential information
  • A full driving licence is desirable as there will be a requirement to travel to offices around the UK
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Credit Controller – Manchester

  • Job Title : Credit Controller – Manchester
  • Position Reports To : Credit Control Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Key Responsibilities & Accountabilities

  • Reconciliation of all Cashloade
  • Post and allocation of daily payments to customer accounts
  • Update Cashbooks
  • Produce documentation to transfer payments between Swift Bank Accounts
  • Report daily payments
  • Daily Reconciliation and update of Credit Card Machine
  • Monthly Direct Debit extract
  • Achieving monthly individual and team cash collection targets
  • Achieving Debtor day Target by reducing overdue debt
  • Chasing customers via telephone letter, email and fax
  • Responsible for opening new customer accounts, performing credit checks and setting credit limits
  • Responsible for opening new customer accounts, performing credit checks and setting credit limits
  • Liase with customers and internal departments to resolve queries in a timely and professional manner
  • Record and maintain accurate chase history of customers account
  • Issuing statements / copy invoices
  • Supporting the Credit Control Manager in maintaining the Department as a support function of the business
  • Any other ad hoc task as and when required

Person Specification

  • Personality- Energy, Drive and Enthusiasm
  • Proficient in excel spreadsheets
  • Experience of Sage Line 200 & Cash4Windows preferred
  • Professional and organised
  • Excellent telephone manner
  • Excellent Communication Skills
  • Computer literate
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Key Account Manager – Newcastle

  • Job Title : Key Account Manager – Newcastle
  • Position Reports To : Head of Major Accounts
  • Contact : reruitment@swiftfireandsecurity.com
  • Based : Newcastle

Job Purpose Summary

To professionally represent the Company’s brand and successfully manage the Company’s Key Accounts. Ensuring customer retention and development, whilst achieving effective customer service. Increase RIF base ensuring future and increase installation turnover.

Key Responsibilities & Accountabilities

  • Customer Account Development Plan to assess customer potential
  • Increase Customer liaison to ensure a high level of customer service and satisfaction
  • Manage Key and Strategic Accounts within the your set area
  • Effectively manage the customer expectations
  • Ensure KPI’s are achieved
  • Collate appropriate information and ensure all correction documentation
  • To represent the Company in a professional manner at all times
  • The constant attainment of agreed targets
  • Be continually aware of the changes in legislation & product development

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Consistently achieve sales, revenue and margin targets
  • Excellent communication skills
  • Activity Driven (with a Hunter Approach)
  • Identify target accounts for new business generation
  • Develop account strategies to maximise sales opportunities
  • Ensure optimum cross selling activity
  • Ensure the client is given the highest possible level of customer service
  • Provide reliable sales forecasts to the Sales Manager on a weekly basis
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Bid Manager

  • Job Title : Bid Manager
  • Position Reports To : Commercial Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

 

The Bid Manager will form part of the busy Group Sales Support Team. You will be responsible for the sourcing, completion and delivery of the Company’s maintenance bid activity.

You will assist in the development of all sector and service line business development campaigns and will support in delineating best practice throughout the business.

The Department plays a pivotal role in shaping and driving the Company’s growth.

Key Responsibilities & Accountabilities

  • Work alongside the Commercial Manager and Sales Teams to win new business in both the Public and Private Sectors
  • Independently source tender opportunities and support the Sales Teams in generating leads
  • Successfully respond to Approved Supplier Questionnaires (ASQs)
  • Generate and present succinct bid / pre-qual overviews for review by the Senior Management Team
  • Successfully respond to Pre-Qualification Questionnaires (PQQs)
  • Build and develop bespoke costing matrices for bid responses
  • Write proposals for bid responses
  • Seek, review and revise input from other contributors to bid responses and costing methods
  • Final preparation and delivery of bids i.e. binding, wrapping, labels, mailing etc.
  • Attend interviews and presentations in support of bids
  • Take a lead role in contract negotiations
  • Responsible for contract review at point of bid and point of award
  • Gather debrief information on bid performance post-contract award / loss
  • Take a lead role in effecting mobilisation, supporting the Sales, Account Management and Operational Teams as required
  • Deliver and improve on targets and KPIs
  • Support the Business Development Team in identifying target markets
  • Independently develop professional relationships with clients
  • Identify key messages and differentiators for proposals
  • Maintain and continuously develop a ‘Bid Library’ of key information.
  • Disseminate bid best practice on an industry and regional level to the wider Sales Team and Company as a whole
  • Communicate key learnings from tenders across the Group
  • Regularly provide detailed reporting on activity to the Bid Manager
  • Perform all of the above responsibilities accurately, within prescribed timescales and deadlines
  • Deal with any ad hoc projects or duties the Commercial Manager and Sales & Marketing Director considers reasonable

Person Specification

  • Industry experience preferred
  • Experience in a similar or comparable role preferred
  • Advanced Excel skills required
  • Energy, Drive and Enthusiasm
  • Strong writing and administration skills
  • Solid track record in delivering results through well developed negotiating techniques
  • Excellent communication
  • A good work ethic and pride in work
  • Experience of managing multiple projects with time-critical deadlines
  • Ability to persuade, influence and challenge in a constructive manner and identify appropriate solutions
  • Commercial, tender, business development, sales or marketing background would be ideal
  • Ideally educated to a degree level (or equivalent)
  • Strong organisational skills and attention to detail
  • Confidence to work with Senior Managers
  • Capable of working on own initiative, sometimes unsupervised
  • Ability to quickly grasp Swift Fire & Security’s business activities, operating procedures and processes and gain a good understanding of the industry and marketplaces in which it operates
Apply Now

Quality Assurance Manager

  • Job Title : Quality Assurance Manager
  • Position Reports To : Technical Director
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

Since 1982, Swift Fire and Security has developed from a local intruder alarm business into one of the largest multi disciplined national fire and security systems operators in the UK. Our comprehensive range of services encompasses every fire alarm system and security system requirement from supply and installation through to ongoing maintenance and CCTV monitoring.

The focus of the role is to be part of a team that develops and implements Environmental, Health and Safety and Quality Assurance for this fast moving business. Reporting to the Technical Director and working in partnership with management you will assist with Implementing procedures and strategies to ensure compliance with all legislation, regulation, law, approved codes of practice and industry standards. Ensuring at all times a pro-active approach is taken in relation to all aspects of the Compliance department.

Key Responsibilities & Accountabilities

  • Managing updating and implementing the quality management system to meet QA guidelines
  • Update all weekly, monthly and yearly records to ensure compliance
  • Developing quality focus within the business
  • Completing and expanding our current accreditations into other sectors
  • Support the SHEQ Co-ordinator on H&S, Environmental and Facility management
  • Maintaining systems to manage QA at all group locations
  • Complete audits with regulatory bodies
  • Support marketing for tender qualification
  • Ensure legible and timely completion of all paperwork as required including engineer audits
  • Carry out internal audits on QA at all locations
  • Provide information and support for all relevant standards for Fire and Security systems
  • Assist with the all updates and amendments to the group QA policy manual
  • Review and reissue all controlled documents and register
  • Assist with rewriting where necessary and maintain QA procedures

Person Specification

  • You will preferably have qualifications and/ or experience of:
  • Experience working with accreditation bodies including NSI (National Security Inspectorate)
  • ISO 9001 Quality Management
  • Quality Assurance legislation
  • Understanding ofISO14001 Environmental and ISO18001H&S to support the rest of the team
  • Personality – Energy, Drive and Enthusiasm
  • Clear and confident communicator and effective team player
  • Able to work independently and as part of a team
  • Excellent verbal and written communication
  • IT literate
Apply Now

Customer Care Coordinator

  • Job Title : Customer Care Coordinator
  • Position Reports To : Customer Care Supervisor
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Matthew Elliot House, Salford Quays, Manchester

Job Purpose Summary

To pro-actively manage and resolve customer complaints, queries, recommendations and compliments ensuring the retention and organic growth of the Swift Fire & Security database. To accurately monitor and report on attrition to identify the root causes for it. To work with the Senior Management team to generate and implement plans to minimize attrition.

Key Responsibilities & Accountabilities

  • Respond to and action all phone calls and e-mails, processing incoming enquiries appropriately
  • Take, record and resolve all customer complaints, working with colleagues as required
  • Accurately update the Swift Fire & Security operating database to record complaints, queries, cancellations and compliments
  • Generate regular detailed analytical reports identifying trends, root causes and required preventative
  • Work with all members of the Swift Team to implement preventative processes based on root cause analysis
  • Undertake contract renegotiation against set parameters
  • Pro-actively undertake and record Customer Perception and Satisfaction surveys
  • Meet agreed targets and KPIs
  • To proactively retain customers where possible, using all possible business outlets
  • Support team in general administrative tasks
  • Any ad hoc duties as and when required

Person Specification

  • Energy, Drive and Enthusiasm
  • Superior administration skills including use of all Microsoft Office Packages
  • Excellent communication
  • Capable of working autonomously and as part of a team
  • Ability to persuade, influence and challenge in a constructive manner and identify appropriate solutions
  • Strong organisation skills and attention to detail
  • Drive and creativity
  • Approachable and friendly
  • Be respectful
  • Be innovative
  • Be decisive
Apply Now

Bid & Marketing Coordinator

  • Job Title : Bid & Marketing Coordinator
  • Position Reports To : Head of Bid Management & Marketing
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Matthew Elliot House, Salford Quays, Manchester

Job Purpose Summary

The purpose of the role is to support in the realisation and fulfilment of Swift Fire & Security’s Bid and Marketing strategy, establishing a nationally recognisable and trusted brand, driving Recurring Annual Revenue (RAR) sales across the business. The role will include support in the generation of marketing material, whilst assisting in the development of all sector and service line business development campaigns and bid activity. The ideal candidate will have a keen eye for detail, a ‘can do’ attitude and will work well in a team environment. The role is within a fast growing business where there are many opportunities to learn and further their career development in areas such as marketing and business development strategy.

Key Responsibilities & Accountabilities

  • Work alongside the Bids & Marketing Team to generate and win new business
  • Professionally source public and private sector tender opportunities
  • Accurately complete pre-qualification questionnaires and approved supplier questionnaires
  • Write responses to tenders and proposals
  • Maintain and continuously develop a ‘Tender Library’ of key information
  • Disseminate tender best practice on an industry and regional level
  • Communicate key learning’s from tenders across the Group
  • Dealing with any ad hoc project or duties the Bid Department considers reasonable
  • Website management, update and optimisation
  • Social Media management
  • Creation and regularly improvement of physical / digital marketing material
  • Provide hands on design support
  • Update of all external communication templates (Letter heads, quotation templates, customer satisfaction questionnaires etc.)
  • Corporate event management
  • Undertake market research
  • Creating and distribution of Newsletters / Flyers / Company Memos
  • Enforcing internal communication policies and procedures
  • Salesforce development and administration

Person Specification

  • Energy, Drive and Enthusiasm
  • Superior administration skills including advanced use of all Microsoft Office Packages
  • Proficiency in the use of Photoshop and / or similar design packages
  • Capable of working autonomously and as part of a team
  • Experience of managing multiple projects with time-critical deadlines
  • Ability to persuade, influence and challenge in a constructive manner and identify appropriate solutions
  • Excellent communication
  • Strong organisation skills and attention to detail
  • Drive and creativity
  • Approachable and friendly
  • Be respectful
  • Be innovative
  • Be decisive
Apply Now

Apprentice Administrator

  • Job Title : Apprentice Administrator
  • Position Reports To : Administration Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Risley Office, Nottingham

Job Purpose Summary

The appointed person would provide administrative support to existing team members in what is a busy and expanding part of the Swift Fire and Security Group.

 

Key Responsibilities & Accountabilities

  • Invoicing
  • Loading timesheets onto the system
  • Job costing
  • Goods delivering
  • Subcontract orders
  • Raising orders
  • Opening and distributing post
  • Scan documents and save in computer files
  • Maintain client files
  • Answering the phones to incoming calls
  • Updating customer records on the CASH system
  • General office/ administration duties as required
  • Meet and greet customers
  • Filing documentation

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good communication skills
  • Ability to work as part of a team
  • Computer literate, must have an understanding of outlook, excel and preferably sage line 200
  • Willing to learn and develop new skills, and go that extra mile to ensure the projects run smoothly
Apply Now

Commissioning Engineer

  • Job Title : Commissioning Engineer
  • Position Reports To : Operations Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Home Based

Job Purpose Summary

A self motivated Commissioning Engineer role working as part of a team in local and national locations within the UK, the position will involve working closely with the Regional Manager on all projects from inception through to completion on CCTV, Access Control, Intruder and Fire Alarm Systems.

Key Responsibilities & Accountabilities

  • An all round knowledge of CCTV/Fire/Intruder/Access systems
  • Conversant with current industry standards and able to commission multi disciplined systems
  • Ability to work closely with sub-contract labour and onsite clients
  • Self motivated and able to organise workload, with the ability to work on own initiative
  • Available for out of normal hours and to work away for short periods, overtime is expected to be done when available
  • To undertake small works as required and return completed engineer job packs in a timely manner
  • Weekly time sheets to be filled in and handed into the office weekly or via email
  • Responsibility to carry out the engineering commissioning of projects through to completion in line with Swift standards
  • Provide technical expertise on commissioning projects as required
  • Completion of project documentation in line with Swift quality and HSE standards

Person Specification

  • Technical background in the electrical / electronic industry with good PC skills
  • Personality - Energy, Drive and Enthusiasm
  • Good all round knowledge of Fire and Security Systems with electrical/electronic experience
  • Experience with front line customer contact preferred
  • Excellent organisational skills
  • Be able to conduct themselves in a Professional manner
  • Be able to deliver exceptional customer service
  • Must be able to perform well when working alone and as part of a team
  • Full Driving Licence required
Apply Now

Fire and Security Service Engineer – Numerous Locations

  • Job Title : Fire and Security Service Engineer – Numerous Locations
  • Position Reports To : Regional Service Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Home Based (vacancies in London, Home Counties, Yorkshire)

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Team Leaders and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

 

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Be an engineer able to hit the ground running with little or no supervision or training
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
Apply Now