Small Works Co-Ordinator – Manchester

  • Job Title : Small Works Co-Ordinator – Manchester
  • Position Reports To : Stores Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

To facilitate completion of all small works jobs in a timely and profitable manner. To be responsible for liaising with subcontractors and internal engineers to organise resource, ensure that parts have been ordered, are available and to confirm appointments with customers. All of this must be done in the most efficient way to maximise revenue and profitability for the department.

Key Responsibilities & Accountabilities

  • Organising work schedules for subcontractors & Engineers
  • Managing the work bank and works in progress
  • Booking and confirmation of all appointments
  • Reporting weekly on revenue generated
  • Reporting on outstanding works
  • Hitting monthly revenue targets in line with the budget set
  • Ensuring all PO’s for materials have subcontractors have been raised on SAGE by Stores
  • Invoicing on completion of works through CASH
  • Closing down all manual paperwork in CASH from subcontractors
  • Contract review to ensure jobs can be delivered profitably

Person Specification

  • The ideal candidate will have the following skills and experience:
  • Good telephone manner
  • Excellent communication skills (Verbal & written)
  • Strong Interpersonal skills
  • Time Management
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Good team player
  • PC Literate
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Purchase Ledger Clerk – Manchester

  • Job Title : Purchase Ledger Clerk – Manchester
  • Position Reports To : Purchase Ledger Supervisor
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Key Responsibilities & Accountabilities

  • To check and process all purchase invoices and credits on purchase ledgers.
  • To resolve all invoice queries with suppliers and other staff members.
  • To generate suggested payments for mid month and month end payments.
  • Raise remits and cheques, attached invoices or statements, pass for signatures.
  • Enter cheques on cash books and Sage.
  • File invoices, remits and statements, scan and file all direct input invoices. Check cash book/ Sage balance and run month end reports and summary.
  • Reconcile supplier statements.
  • Carry out any other ad hoc duties deemed necessary.
  • Answer incoming telephone calls; deal with queries and transfer to the relevant department if necessary.

Person Specification

  • Personality – Energy, Drive and Enthusiasm.
  • Ability to prioritise work load.
  • Structured in approach to work.
  • Able to multi-task.
  • High attention to detail.
  • Ability to work as part of a team and using own initiative.
  • To stay calm and collected in approach to work.
  • The ability to think laterally and improve processes and procedures.
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Fleet & Finance Administrator – Manchester

  • Job Title : Fleet & Finance Administrator – Manchester
  • Position Reports To : Fleet Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

The successful applicant will be working for a dynamic, established and expanding Company providing administration support to the Fleet Manager and Finance function, which covers various aspects of Fleet Management and Purchase Ledger. The ideal candidate will be responsible and mature in their approach, with the ability to handle multiple tasks and work to structured plans and respond quickly to any new requirements the business demands.

Key Responsibilities & Accountabilities

  • To check all invoices are correct before processing payment.
  • Maintaining reports on costs, efficiencies and other appropriate data.
  • To check all invoices are correct in terms of price and items before processing for payment.
  • Regular audits and collation of documentation as required and verification of driver’s licences, within a 12 month insurance period.
  • To resolve all invoice queries with suppliers and other staff members.
  • To generate suggested payments for mid month and month end payments.
  • Raise remits and cheques, attached invoices or statements, pass for signatures.
  • Enter cheques on cash books and Sage.
  • File invoices, remits and statements, scan and file all direct input invoices. Check cash book/ Sage balance and run month end reports and summary.
  • Reconcile supplier statements.
  • Answer incoming telephone calls; deal with queries and transfer to the relevant department if necessary.
  • Carry out any other ad hoc duties/projects as and when required.

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Ability to prioritise work load
  • High attention to detail
  • Competent in Microsoft Excel, Word and PowerPoint
  • Strong communicator at all levels (both written & verbally)
  • Excellent organisational skills
  • Self motivated
  • Proactive
  • Experience of fleet/vehicle management would be advantageous
  • Full UK Driving Licence
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ARC Administration Team Leader

  • Job Title : ARC Administration Team Leader
  • Position Reports To : Technical Director
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Key Responsibilities & Accountabilities

  • To handle escalated calls from clients and police constabularies
  • To manage URN costs and accountabilities throughout the business
  • Manage and maintain the URN register to retain over 95% on level 1 Police Response
  • To develop and manage, false alarm management, sales and retention, and providing training where required
  • To manage and administer all connections in and out of the ARC
  • Ensure all keyholder records are up to date
  • To continuously improve personal development within the department, following changes within the business
  • Manage daily intake of emails from customers and colleagues
  • Check all monitoring invoices from signaling providers against connections held
  • ARC Reports – resolving false activations, logging fault calls and alerting customers to signal errors
  • Complete NSI monthly/yearly reports

Person Specification

  • The ideal candidate will have the following skills and experience:
  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Good team player
  • Be respectful to others – Customers, Colleagues, Managers, Directors
Apply Now

Payroll Supervisor

  • Job Title : Payroll Supervisor
  • Position Reports To : HR Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester (MEH)

Job Purpose Summary

To supervise the Payroll team and ensure the companies’ timely and accurate delivery of payroll on a monthly basis.

Key Responsibilities & Accountabilities

  • End to end processing of company payroll on a monthly basis (circa 500 employees).
  • Maintain and update the payroll files, payroll spreadsheets and Employee Portal.
  • Working with departmental managers ensuring all up to date payroll information and the correct documentation has been received on a monthly basis.
  • Ensure any payroll related queries are dealt with in a timely and efficient manner.
  • Respond to any tax related queries as and when they arise.
  • Preparation and completion of payroll related reports.
  • End of year processing and reconciliation including payment summaries (p60s/p11Ds).
  • Completion of month end tasks including;
  • Complete P45 for all leavers.
  • Send FPS (Full Payment Summary) to HMRC.
  • Print P32 for the period and the Collector of Taxes to update payments file.
  • Employment Payment summary (EPS) must be sent to HMRC on a monthly basis.
  • Enter all new starters in the month onto NEST penions.
  • Produce Pension Reports and upload into NEST to process the DD.
  • Prepare and send electronic payslips on a monthly basis.

Person Specification

  • Personality – Energy, Drive and Enthusiasm.
  • Previous experience managing a team.
  • End to end payroll processing administration experience.
  • Extensive knowledge of Tax and NI is essential.
  • Numerical ability and data entry skills.
  • Excellent IT skills.
  • Excellent communication and interpersonal skills.
  • High attention to detail.
  • Ability to work to strict deadlines.
  • Previous experience using Sage Payroll would be advantageous.
Apply Now

Administrator (3 month FTC)

  • Job Title : Administrator (3 month FTC)
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Newcastle

Job Purpose Summary

To provide administrative support for all nominated accounts in relation to the agreed SLA’s and requirements. The role requires excellent personal interaction with clients, account managers, dispatch and invoicing departments. To produce and collate KPI’s in support of account management role.

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Dealing with specific account contracts
  • Produce and maintain client specific maintenance schedules and upload charges
  • Update client portals and helpdesks in line with specific account instructions
  • Receive, assist and resolve any account relevant customer complaint and escalate if necessary to line manager whilst keeping relevant account manager informed
  • To work together with Dispatchers, ASM and Installation teams to ensure all deadlines are met and KPI’s achieved
  • Take ownership of processing of CR Planner
  • Managing the quotation process
  • Dealing with general enquiries
  • Process incoming and outgoing post and emails
  • Any other administrative duties as and when required

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Good team player
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Must be self motivated
  • Have excellent time management skills
  • Proactive and conscientious
Apply Now

Fire and Security Service Engineer – Numerous Locations

  • Job Title : Fire and Security Service Engineer – Numerous Locations
  • Position Reports To : Area Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Home Based (vacancies in London, Home Counties, Yorkshire, East Midlands, West Midlands, Scotland, Anglia)

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Team Leaders and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Able to work on own initiative
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence
  • Hold a valid Passport (Current)

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional and presentable at all times
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
  • ACE – Attitude, Commitment & Effort key to progression
Apply Now

Customer Services Operative

  • Job Title : Customer Services Operative
  • Position Reports To : Head of Customer Services
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

To provide call handling for the companies client base. Qualifying and logging client fault calls in line with contracted SLA’s. Requires excellent customer service over and above customer expectations and to be professional at all times.

 

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Logging corrective calls from phone calls received by nominated accounts, and liaising with ASM for allocation
  • Dealing with specific account contracts
  • Produce client specific maintenance schedules
  • Update client portals and helpdesks in line with specific account instructions
  • Receive, assist and resolve any account relevant customer complaint and escalate if necessary to line manager whilst keeping relevant account manager informed
  • To work together with Area Managers to ensure all deadlines are met and KPI’s achieved
  • Sending of all RAMS where necessary
  • Book in all relevant sites in coordination with the Area Managers
  • Processing of orders to ensure all work is carried out and invoiced
  • Daily database management
  • Pricing , inputting and invoicing paperwork on a daily basis
  • Chasing information as and when required
  • Responding to Invoice queries and raising credits

Person Specification

  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management skills
  • Self motivated
Apply Now

Credit Controller – Manchester

  • Job Title : Credit Controller – Manchester
  • Position Reports To : Credit Control Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Key Responsibilities & Accountabilities

  • Achieving monthly individual and team cash collection targets.
  • Achieving Debtor Day Target by reducing overdue debt.
  • Chasing customers via telephone, letter and e-mail.
  • Processing online Credit Card payments.
  • Bank Reconciliations.
  • Posting of payments and allocation on customer accounts.
  • Responsible for opening new customer accounts, performing credit checks and setting credit limits.
  • Assess credit of existing customers/ authorising removal of STOP status.
  • Liaise with customers and internal departments to resolve queries in a timely and professional manner.
  • Record and maintain accurate chase history of customers account.
  • Issuing statements/ copy invoices.
  • Collating account history/ documentation for commencement of legal action.
  • Opening and distribution of all incoming mail and issuing of Department out going mail.
  • Supporting the Credit Control Manager in maintaining the Department as a support function of the business.
  • Any other ad hoc task as and when required.

Person Specification

  • Personality- Energy, Drive and Enthusiasm
  • Proficient in excel spreadsheets
  • Experience of Sage Line 200 & Cash4Windows preferred
  • Professional and organised
  • Excellent telephone manner
  • Excellent Communication Skills
  • Computer literate
Apply Now

Quality Assurance Manager

  • Job Title : Quality Assurance Manager
  • Position Reports To : Technical Director
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

The focus of the role is to be part of a team that develops and implements Environmental, Health and Safety and Quality Assurance for this fast moving Engineering/ Facilities Management business.

Reporting to the Technical Director and working in partnership with management you will assist with Implementing procedures and strategies to ensure compliance with all legislation, regulation, law, approved codes of practice and industry standards. Ensuring at all times a pro-active approach is taken in relation to all aspects of the Compliance department.

Key Responsibilities & Accountabilities

  • Managing updating and implementing the quality management system to meet QA guidelines
  • Update all weekly, monthly and yearly records to ensure compliance
  • Developing quality focus within the business
  • Completing and expanding our current accreditations into other sectors
  • Support the SHEQ Co-ordinator on H&S, Environmental and Facility management
  • Maintaining systems to manage QA at all group locations
  • Complete audits with regulatory bodies
  • Support marketing for tender qualification
  • Ensure legible and timely completion of all paperwork as required including engineer audits
  • Carry out internal audits on QA at all locations
  • Provide information and support for all relevant standards for Fire and Security systems
  • Assist with the all updates and amendments to the group QA policy manual
  • Review and reissue all controlled documents and register
  • Assist with rewriting where necessary and maintain QA procedures

Person Specification

  • You will preferably have qualifications and/ or experience of:
  • Experience working with accreditation bodies including NSI (National Security Inspectorate)
  • ISO 9001 Quality Management
  • Quality Assurance legislation
  • Understanding ofISO14001 Environmental and ISO18001H&S to support the rest of the team
  • Personality – Energy, Drive and Enthusiasm
  • Clear and confident communicator and effective team player
  • Able to work independently and as part of a team
  • Excellent verbal and written communication
  • IT literate
Apply Now