OOH Call Receipt

  • Job Title : OOH Call Receipt
  • Position Reports To : Service Support Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

To provide call handling both in hours and OOH for the companies client base. Qualifying and logging client fault calls in line with contracted SLA’s. Requires excellent customer service over and above customer expectations and to be professional at all times.

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Manage overflow calls for the business
  • Responsible for ensuring unity users dial-in and support overstretched departments to ensure customer satisfaction
  • Produce and distribute weekly and monthly call stats to relevant managers
  • Responsible for ensuring business meets call stat KPI’s
  • Responsible for collating, distributing and managing company telephone register in conjunction with HR and IT
  • To assist Swift Connect with additional duties in times of staff shortage
  • To ensure staff awareness monitors are live
  • To be responsible for logging all job requests that are received via email

Person Specification

  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management skills
  • Self motivated
Apply Now

Call Receipt – Manchester

  • Job Title : Call Receipt – Manchester
  • Position Reports To : Service Support Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

To provide call handling for the companies client base. Qualifying and logging client fault calls in line with contracted SLA’s. Requires excellent customer service over and above customer expectations and to be professional at all times.

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Manage overflow calls for the business
  • Responsible for ensuring unity users dial-in and support overstretched departments to ensure customer satisfaction
  • Produce and distribute weekly and monthly call stats to relevant managers
  • Responsible for ensuring business meets call stat KPI’s
  • Responsible for collating, distributing and managing company telephone register in conjunction with HR and IT
  • To assist Area Co-ordinators and SwiftConnect with additional duties in times of staff shortage
  • To ensure staff awareness monitors are live
  • To be responsible for logging all job requests that are received via email

Person Specification

  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management skills
  • Self motivated
Apply Now

Customer Services Operative

  • Job Title : Customer Services Operative
  • Position Reports To : Head of Customer Services
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

To provide call handling for the companies client base. Qualifying and logging client fault calls in line with contracted SLA’s. Requires excellent customer service over and above customer expectations and to be professional at all times.

 

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly
  • Logging corrective calls from phone calls received by nominated accounts, and liaising with ASM for allocation
  • Dealing with specific account contracts
  • Produce client specific maintenance schedules
  • Update client portals and helpdesks in line with specific account instructions
  • Receive, assist and resolve any account relevant customer complaint and escalate if necessary to line manager whilst keeping relevant account manager informed
  • To work together with Area Managers to ensure all deadlines are met and KPI’s achieved
  • Sending of all RAMS where necessary
  • Book in all relevant sites in coordination with the Area Managers
  • Processing of orders to ensure all work is carried out and invoiced
  • Daily database management
  • Pricing , inputting and invoicing paperwork on a daily basis
  • Chasing information as and when required
  • Responding to Invoice queries and raising credits

Person Specification

  • Good telephone manner with colleagues and customers
  • Excellent communication skills
  • Ability to work in a team and on own initiative
  • Previous customer service experience
  • Attention to detail
  • Be respectful to others – Customers, Colleagues, Managers, Directors
  • Excellent time management skills
  • Self motivated
Apply Now

IT Integration Specialist

  • Job Title : IT Integration Specialist
  • Position Reports To : Group IT Director
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Manchester or Leeds

Job Purpose Summary

Working close with both the IT team and users of the business, the IT Integration Specialist will have responsibility for managing and delivering IT Systems and business processes related to Group Acquisition Projects within the Marlowe Group. This is a hands on business analysis and technical delivery role.

The role will involve in depth business analysis of both IT Infrastructure, Applications and business processes within the groups businesses and managing integration projects to integrate the businesses on to the Group strategic platforms. The candidate will have a good eye for detail and have strong analytical skills to quickly understand and document existing systems and processes, formulating plans with key stakeholders to deliver a suitable integration timetable and project plan. The role will be technically hands on, involving in depth analysis of data, architecture and software, so previous technical experience within an IT Environment is essential. The candidate should be comfortable managing large amounts of data, querying databases, working with suppliers and comfortable running large IT implementation projects organising resource with stakeholders where necessary. Previous experience of implementing IT Systems end to end is essential and the candidate should be able to demonstrate such experience at interview stage.

The role will be based out of Manchester or Leeds and there will be requirements to travel and support other offices around the UK during acquisitions and integration, so a driving license is essential.

Infrastructure is based on Microsoft technologies as follows; the candidate should be comfortable with these technologies:

  • Active Directory
  • Exchange Server – 2010 & 2013
  • SQL Server – 2008, 2012, 2014
  • Office 2010 / 2013
  • Remote Desktop Services
  • VM Ware
  • Hyper-V
  • VOIP Telephony

Applications are based on the following:

  • Mentor CASH for Windows & Advantage Database
  • Clik Software
  • SAGE MMS
  • SQL Server
  • Group Portals (.NET C# Web Applications)
  • Internal Reporting Systems (Advanced Excel including formulae, charts, macros and VBA scripting)

The Candidate should be able to demonstrate technical abilities at interview and a technical test will be performed at interview. The initial interview will also consist of a short presentation on how they would approach an integration project and how they would plan and execute the project to completion.

This is not a Project Management role, it is a hands on technical delivery role so technical experience and ability is essential.

Key Responsibilities & Accountabilities

  • Ensuring that the Group is able to meet its corporate objectives through delivery of IT Integration projects surrounding future acquisitions
  • Project management and weekly reporting on IT Integration projects. Full ownership of IT projects
  • Working hands on delivering IT Integration projects and running software implementations
  • Writing clear and comprehensive documentation to ensure a smooth transition from existing systems to the group strategic platform
  • Organising, conducting and documenting planning and strategy meetings with key stakeholders across the business
  • Extraction and presentation of data from existing business systems and analysis of that data to support revised and new business practices
  • Cleansing of such data to ensure accurate transition and successful implementation of new systems
  • Providing technical go live support when launching new systems
  • Managing suppliers and licencing costs for expansion of user base during migrations
  • Supporting users across the group with the implementation of new information systems
  • Organising Training and Super user support to improve the use of newly configured IT systems
  • Identifying areas of opportunity to reduce paper within the business and improve overall productivity
  • Improve the overall productivity and delivery of acquisition projects
  • Define and deliver the future strategy for IT Integration

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good working knowledge of both (CASH and/or Clik) and SAGE
  • Good technical skills writing Macros, Data Analysis, Data Mining and formatting
  • Advanced Excel Skills
  • Experience of working with SQL Server and writing TSQL queries is advantageous
  • Any experience of working with .NET C# or web based applications is desirable
  • Experience rolling out new systems or running large implementation projects is essential
  • A good eye for detail and attention to detail when performing data analysis
  • Excellent documentation skills, both IT and business process documentation
  • Excellent Project Management skills
  • Experience of supporting users within a Microsoft technology environment
  • Clear and confident communicator, effective team player, and able to work with end users with varying IT abilities
  • Demonstrate initiative and discretion in handling complex, sensitive and/or confidential information
  • A full driving licence is essential as there will be a requirement to travel to offices around the UK
Apply Now

Credit Controller – Manchester

  • Job Title : Credit Controller – Manchester
  • Position Reports To : Credit Control Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Key Responsibilities & Accountabilities

  • Reconciliation of all Cashloade
  • Post and allocation of daily payments to customer accounts
  • Update Cashbooks
  • Produce documentation to transfer payments between Swift Bank Accounts
  • Report daily payments
  • Daily Reconciliation and update of Credit Card Machine
  • Monthly Direct Debit extract
  • Achieving monthly individual and team cash collection targets
  • Achieving Debtor day Target by reducing overdue debt
  • Chasing customers via telephone letter, email and fax
  • Responsible for opening new customer accounts, performing credit checks and setting credit limits
  • Responsible for opening new customer accounts, performing credit checks and setting credit limits
  • Liase with customers and internal departments to resolve queries in a timely and professional manner
  • Record and maintain accurate chase history of customers account
  • Issuing statements / copy invoices
  • Supporting the Credit Control Manager in maintaining the Department as a support function of the business
  • Any other ad hoc task as and when required

Person Specification

  • Personality- Energy, Drive and Enthusiasm
  • Proficient in excel spreadsheets
  • Experience of Sage Line 200 & Cash4Windows preferred
  • Professional and organised
  • Excellent telephone manner
  • Excellent Communication Skills
  • Computer literate
Apply Now

Bid Manager

  • Job Title : Bid Manager
  • Position Reports To : Commercial Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

 

The Bid Manager will form part of the busy Group Sales Support Team. You will be responsible for the sourcing, completion and delivery of the Company’s maintenance bid activity.

You will assist in the development of all sector and service line business development campaigns and will support in delineating best practice throughout the business.

The Department plays a pivotal role in shaping and driving the Company’s growth.

Key Responsibilities & Accountabilities

  • Work alongside the Commercial Manager and Sales Teams to win new business in both the Public and Private Sectors
  • Independently source tender opportunities and support the Sales Teams in generating leads
  • Successfully respond to Approved Supplier Questionnaires (ASQs)
  • Generate and present succinct bid / pre-qual overviews for review by the Senior Management Team
  • Successfully respond to Pre-Qualification Questionnaires (PQQs)
  • Build and develop bespoke costing matrices for bid responses
  • Write proposals for bid responses
  • Seek, review and revise input from other contributors to bid responses and costing methods
  • Final preparation and delivery of bids i.e. binding, wrapping, labels, mailing etc.
  • Attend interviews and presentations in support of bids
  • Take a lead role in contract negotiations
  • Responsible for contract review at point of bid and point of award
  • Gather debrief information on bid performance post-contract award / loss
  • Take a lead role in effecting mobilisation, supporting the Sales, Account Management and Operational Teams as required
  • Deliver and improve on targets and KPIs
  • Support the Business Development Team in identifying target markets
  • Independently develop professional relationships with clients
  • Identify key messages and differentiators for proposals
  • Maintain and continuously develop a ‘Bid Library’ of key information.
  • Disseminate bid best practice on an industry and regional level to the wider Sales Team and Company as a whole
  • Communicate key learnings from tenders across the Group
  • Regularly provide detailed reporting on activity to the Bid Manager
  • Perform all of the above responsibilities accurately, within prescribed timescales and deadlines
  • Deal with any ad hoc projects or duties the Commercial Manager and Sales & Marketing Director considers reasonable

Person Specification

  • Industry experience preferred
  • Experience in a similar or comparable role preferred
  • Advanced Excel skills required
  • Energy, Drive and Enthusiasm
  • Strong writing and administration skills
  • Solid track record in delivering results through well developed negotiating techniques
  • Excellent communication
  • A good work ethic and pride in work
  • Experience of managing multiple projects with time-critical deadlines
  • Ability to persuade, influence and challenge in a constructive manner and identify appropriate solutions
  • Commercial, tender, business development, sales or marketing background would be ideal
  • Ideally educated to a degree level (or equivalent)
  • Strong organisational skills and attention to detail
  • Confidence to work with Senior Managers
  • Capable of working on own initiative, sometimes unsupervised
  • Ability to quickly grasp Swift Fire & Security’s business activities, operating procedures and processes and gain a good understanding of the industry and marketplaces in which it operates
Apply Now

Quality Assurance Manager

  • Job Title : Quality Assurance Manager
  • Position Reports To : Technical Director
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

Since 1982, Swift Fire and Security has developed from a local intruder alarm business into one of the largest multi disciplined national fire and security systems operators in the UK. Our comprehensive range of services encompasses every fire alarm system and security system requirement from supply and installation through to ongoing maintenance and CCTV monitoring.

The focus of the role is to be part of a team that develops and implements Environmental, Health and Safety and Quality Assurance for this fast moving business. Reporting to the Technical Director and working in partnership with management you will assist with Implementing procedures and strategies to ensure compliance with all legislation, regulation, law, approved codes of practice and industry standards. Ensuring at all times a pro-active approach is taken in relation to all aspects of the Compliance department.

Key Responsibilities & Accountabilities

  • Managing updating and implementing the quality management system to meet QA guidelines
  • Update all weekly, monthly and yearly records to ensure compliance
  • Developing quality focus within the business
  • Completing and expanding our current accreditations into other sectors
  • Support the SHEQ Co-ordinator on H&S, Environmental and Facility management
  • Maintaining systems to manage QA at all group locations
  • Complete audits with regulatory bodies
  • Support marketing for tender qualification
  • Ensure legible and timely completion of all paperwork as required including engineer audits
  • Carry out internal audits on QA at all locations
  • Provide information and support for all relevant standards for Fire and Security systems
  • Assist with the all updates and amendments to the group QA policy manual
  • Review and reissue all controlled documents and register
  • Assist with rewriting where necessary and maintain QA procedures

Person Specification

  • You will preferably have qualifications and/ or experience of:
  • Experience working with accreditation bodies including NSI (National Security Inspectorate)
  • ISO 9001 Quality Management
  • Quality Assurance legislation
  • Understanding ofISO14001 Environmental and ISO18001H&S to support the rest of the team
  • Personality – Energy, Drive and Enthusiasm
  • Clear and confident communicator and effective team player
  • Able to work independently and as part of a team
  • Excellent verbal and written communication
  • IT literate
Apply Now

Bid & Marketing Coordinator

  • Job Title : Bid & Marketing Coordinator
  • Position Reports To : Head of Bid Management & Marketing
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Matthew Elliot House, Salford Quays, Manchester

Job Purpose Summary

The purpose of the role is to support in the realisation and fulfilment of Swift Fire & Security’s Bid and Marketing strategy, establishing a nationally recognisable and trusted brand, driving Recurring Annual Revenue (RAR) sales across the business. The role will include support in the generation of marketing material, whilst assisting in the development of all sector and service line business development campaigns and bid activity. The ideal candidate will have a keen eye for detail, a ‘can do’ attitude and will work well in a team environment. The role is within a fast growing business where there are many opportunities to learn and further their career development in areas such as marketing and business development strategy.

Key Responsibilities & Accountabilities

  • Work alongside the Bids & Marketing Team to generate and win new business
  • Professionally source public and private sector tender opportunities
  • Accurately complete pre-qualification questionnaires and approved supplier questionnaires
  • Write responses to tenders and proposals
  • Maintain and continuously develop a ‘Tender Library’ of key information
  • Disseminate tender best practice on an industry and regional level
  • Communicate key learning’s from tenders across the Group
  • Dealing with any ad hoc project or duties the Bid Department considers reasonable
  • Website management, update and optimisation
  • Social Media management
  • Creation and regularly improvement of physical / digital marketing material
  • Provide hands on design support
  • Update of all external communication templates (Letter heads, quotation templates, customer satisfaction questionnaires etc.)
  • Corporate event management
  • Undertake market research
  • Creating and distribution of Newsletters / Flyers / Company Memos
  • Enforcing internal communication policies and procedures
  • Salesforce development and administration

Person Specification

  • Energy, Drive and Enthusiasm
  • Superior administration skills including advanced use of all Microsoft Office Packages
  • Proficiency in the use of Photoshop and / or similar design packages
  • Capable of working autonomously and as part of a team
  • Experience of managing multiple projects with time-critical deadlines
  • Ability to persuade, influence and challenge in a constructive manner and identify appropriate solutions
  • Excellent communication
  • Strong organisation skills and attention to detail
  • Drive and creativity
  • Approachable and friendly
  • Be respectful
  • Be innovative
  • Be decisive
Apply Now

Apprentice Administrator

  • Job Title : Apprentice Administrator
  • Position Reports To : Administration Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Risley Office, Nottingham

Job Purpose Summary

The appointed person would provide administrative support to existing team members in what is a busy and expanding part of the Swift Fire and Security Group.

 

Key Responsibilities & Accountabilities

  • Invoicing
  • Loading timesheets onto the system
  • Job costing
  • Goods delivering
  • Subcontract orders
  • Raising orders
  • Opening and distributing post
  • Scan documents and save in computer files
  • Maintain client files
  • Answering the phones to incoming calls
  • Updating customer records on the CASH system
  • General office/ administration duties as required
  • Meet and greet customers
  • Filing documentation

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good communication skills
  • Ability to work as part of a team
  • Computer literate, must have an understanding of outlook, excel and preferably sage line 200
  • Willing to learn and develop new skills, and go that extra mile to ensure the projects run smoothly
Apply Now

Commissioning Engineer

  • Job Title : Commissioning Engineer
  • Position Reports To : Operations Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Home Based

Job Purpose Summary

A self motivated Commissioning Engineer role working as part of a team in local and national locations within the UK, the position will involve working closely with the Regional Manager on all projects from inception through to completion on CCTV, Access Control, Intruder and Fire Alarm Systems.

Key Responsibilities & Accountabilities

  • An all round knowledge of CCTV/Fire/Intruder/Access systems
  • Conversant with current industry standards and able to commission multi disciplined systems
  • Ability to work closely with sub-contract labour and onsite clients
  • Self motivated and able to organise workload, with the ability to work on own initiative
  • Available for out of normal hours and to work away for short periods, overtime is expected to be done when available
  • To undertake small works as required and return completed engineer job packs in a timely manner
  • Weekly time sheets to be filled in and handed into the office weekly or via email
  • Responsibility to carry out the engineering commissioning of projects through to completion in line with Swift standards
  • Provide technical expertise on commissioning projects as required
  • Completion of project documentation in line with Swift quality and HSE standards

Person Specification

  • Technical background in the electrical / electronic industry with good PC skills
  • Personality - Energy, Drive and Enthusiasm
  • Good all round knowledge of Fire and Security Systems with electrical/electronic experience
  • Experience with front line customer contact preferred
  • Excellent organisational skills
  • Be able to conduct themselves in a Professional manner
  • Be able to deliver exceptional customer service
  • Must be able to perform well when working alone and as part of a team
  • Full Driving Licence required
Apply Now