Apprentice Administrator

  • Job Title : Apprentice Administrator
  • Position Reports To : Administration Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Risley Office, Nottingham

Job Purpose Summary

The appointed person would provide administrative support to existing team members in what is a busy and expanding part of the Swift Fire and Security Group.

 

Key Responsibilities & Accountabilities

  • Invoicing
  • Loading timesheets onto the system
  • Job costing
  • Goods delivering
  • Subcontract orders
  • Raising orders
  • Opening and distributing post
  • Scan documents and save in computer files
  • Maintain client files
  • Answering the phones to incoming calls
  • Updating customer records on the CASH system
  • General office/ administration duties as required
  • Meet and greet customers
  • Filing documentation

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Good communication skills
  • Ability to work as part of a team
  • Computer literate, must have an understanding of outlook, excel and preferably sage line 200
  • Willing to learn and develop new skills, and go that extra mile to ensure the projects run smoothly
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Monitoring Administrator

  • Job Title : Monitoring Administrator
  • Position Reports To : FAM Team Leader
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

To support and administrate the False Alarm Management department

Key Responsibilities & Accountabilities

  • Manage daily intake of emails from Customers & Colleagues
  • To manage URN costs and accountabilities throughout the business
  • Be responsible for the ordering of monitoring devices
  • Available to assist all Swift departments with monitoring queries
  • To continuously improve personal development between the department

Person Specification

  • Have excellent problem solving skills
  • Strong customer service ethos
  • Exhibit a high degree of professionalism
  • Strong people skills
  • Possess a ‘can do’ ethic
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Head of Compliance

  • Job Title : Head of Compliance
  • Position Reports To : Technical Director
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Central Office, Manchester – National Travel

Job Purpose Summary

This commercial hands on role will be at the heart of our business with remit for overall co-ordination of the compliance function.

As a new position this role will develop to encompass numerous elements and as such the successful candidate must be fluid and flexible with an appetite for a challenge and a focus on delivery of projects. A visible and approachable management style is essential.

Key Responsibilities & Accountabilities

  • Quality Assurance – project manage the QA process throughout the business
  • Business Process improvement, including developing and maintaining a business continuity policy
  • Ensuring comprehensive compliance processes and procedures are maintained, audited and reviewed
  • Accreditations - Managing existing, and the achievement of new accreditations including ISO9001, ISO14001 and 18001
  • Health & Safety – Oversee the delivery of an effective strategy across the Company with a commercial focus on Learning and Development, and continual improvement
  • Estates Committee – Responsible for the management of the company’s offices/estates, including at Manchester line manager responsibility for the handyman and cleaner
  • Management support to the Board as required on a national basis

Person Specification

  • Ideally you will have a broad commercial background from a cross section of industries working for both large corporate and smaller businesses
  • Strongly commercially focussed
  • Experienced within developing and delivering within a service led organisation
  • Down to earth personality with a ‘can do’, hands on approach
  • Adaptable/Flexible/team player
  • Customer focussed with excellent communication skills
  • Good interpersonal skills
  • Tenacious with good attention to detail
  • Experience within the fire safety and security industry or certainly facilities management would be ideal, however not essential
  • NEBOSH & ISO18001 Qualification
  • ISO14001 Environmental Qualification
  • ISO9001 and NSI experience
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Fire and Security Service Engineer – Numerous Locations

  • Job Title : Fire and Security Service Engineer – Numerous Locations
  • Position Reports To : Regional Service Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Home Based (vacancies in Peterborough, London, Home Counties, Oxford, South Coast, East Midlands, West Midlands)

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Team Leaders and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

 

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Be an engineer able to hit the ground running with little or no supervision or training
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
Apply Now

Stores Person Apprentice

  • Job Title : Stores Person Apprentice
  • Position Reports To : Stores Manager
  • Contact :
  • Based : Salford Quays, Manchester

Job Purpose Summary

You will be working towards an Industry recognised NVQ Level 2 in Stores/Warehousing qualification to which succession should lead to an offer of permanent employment.

Key Responsibilities & Accountabilities

  • Raising and sending purchase orders to suppliers
  • Purchasing goods and materials for resale
  • Ensuring stock targets are met
  • Liaising with suppliers via telephone, email and fax
  • Processing and scheduling orders / deliveries to customer's requirements
  • Solving invoice queries relating to purchased materials
  • Identifying low stock items
  • Cost variance and price reporting
  • Working on special purchasing projects and analysis
  • Processing and expediting orders as needed, and replenishing standard stock items

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Work well in a fast paced environment and under pressure
  • Ability to work effectively on your own as well as part of a team
  • Good interpersonal skills
  • Confident & Friendly individual
  • Focused & Flexible
  • Be able to prioritise workload on a daily basis and work to deadlines
  • Ability to multitask
  • High attention to detail
Apply Now

Learning and Development Coordinator

  • Job Title : Learning and Development Coordinator
  • Position Reports To : HR Manager
  • Contact :
  • Based : Central Office, Media City, Manchester

Job Purpose Summary

Swift Fire & Security are looking for a very experienced hands on Learning and Development Coordinator to form an integral part of the HR and L&D team on a full time permanent basis.

The L&D Coordinator will coordinate the company’s training and development function, possessing a wealth of management skills with regard to employee progression, professional coaching, Leadership and Communication, Health and Safety and cultural change.

Key Responsibilities & Accountabilities

  • Identification, design, development and implementation of training courses for the organisation
  • Assessing the skills and knowledge within the organisation and determining what training is needed to grow and retain these skills through learning skills analysis
  • Assist with the ongoing, long term improvement of employee’s skills enabling them to fulfil their potential within the organisation and look to exceed their perceived abilities
  • Identifying learning and development needs within the organisation through job analysis, appraisal schemes and regular consultation with managers and the HR department
  • Designing and expanding learning and development programmes based on the needs of the business and the individual
  • Working in a team to produce programmes that are satisfactory to all relevant parties in the business, such as line managers, senior managers and directors
  • Cost analysis of planned programmes and keeping within budgets, continually assessing the return on investment
  • Develop and manage an effective Graduate manager through an in house training scheme
  • Working closely with the technical training manager to develop and manage an effective Apprenticeship Engineering Programme
  • Monitoring and managing the Appraisal Programme
  • Responsible for the induction programmes for all new starters
  • Developing bespoke personal development plans
  • Producing and presenting training manuals and materials for in house courses
  • Managing the delivery of training and development programmes and in a more senior role devising a training strategy for the organisation
  • Ensuring statutory training requirements are met
  • Amending and revising progammes as necessary in order to adapt to changes occurring within the work environment
  • Assisting managers in solving specific training problems either on a one to one basis or in groups
  • Keeping up to date with developments in training requirements; continually researching new technologies and methodologies in the workplace

Person Specification

  • Personality – energy, drive and enthusiasm
  • Professional qualifications advantageous i.e. Learning and Development Diploma
  • Excellent people and communication skills
  • Confident, friendly & flexible
  • Experience within a learning and development function
  • High attention to detail
  • Strategic in their approach
  • Must be able to work well in a fast paced environment and under pressure
  • Ability to work effectively on own as well as part of a team
  • Excellent administration and organisational skills
  • Be able to prioritise workload on a daily basis and work to deadlines
  • Ability to handle sensitive information in a confidential manner
  • Experience using various Microsoft packages such as Excel, Word, Office, PowerPoint
Apply Now

ARC Operator – Birchwood

  • Job Title : ARC Operator – Birchwood
  • Position Reports To : Contact Centre Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

The role of ARC Operator is to operate and monitor all systems, including CCTV, within the Contact Centre in a professional and efficient manner. To ensure that all information gathered is dealt with in a confidential manner using integrity and accuracy and in accordance with national standards and legal requirements.

Key Responsibilities & Accountabilities

  • To operate and monitor all systems within the contact centre
  • Ensure that all telephone calls are dealt with professionally and in accordance with procedures
  • To record all events and actions accurately
  • To liaise with the police and other agencies and members of staff to ensure the appropriate use of the system
  • To maintain the provision of information required by the supervisor to assist the monitoring of the CCTV system in accordance with regulations, and to ensure that evidential material is easily accessible and admissible

Person Specification

  • Ability to deal tactfully and effectively with a wide range of people
  • Good written and oral communication skills
  • Good telephone manner
  • Must have a checkable history
  • Basic computer knowledge
  • CCTV - SIA Licence
  • Previous experience preferred but training will be given
Apply Now

Area Co-ordinator – Birchwood

  • Job Title : Area Co-ordinator – Birchwood
  • Position Reports To : National Service Centre Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

To efficiently and profitably schedule and dispatch Service & Maintenance Engineers in order to complete corrective and preventative maintenance visits in line with customer requirements. Requires excellent customer service skills with excellent attention to detail and be able to work well under pressure.

 

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to professionally and in a timely manner
  • Inputting corrective and preventative calls onto cash accurately
  • To have a strong understanding of geographical regions and engineer coverage
  • To use vehicle tracking software to increase efficiency and ensure best route planning
  • To call engineers morning and evening to ensure Cash accurately reflects current job status and to send down next day’s first calls in case of hardware failure
  • To escalate to Service Managers any calls excessively further actioned for permanent resolution
  • Ensure that all overdue or uncompleted calls are correctly further actioned with Call Waiting Reasons
  • Rebooking missed corrective and preventative visits and escalating any issues to line manager
  • Manually close or update calls in cash for non Tablet / PDA users and scan documents into site cabinets
  • To work closely with Customer Service and Major Accounts to ensure best possible customer satisfaction
  • To assist Call Receipt and SwiftConnect with telephone overflow when necessary

Person Specification

  • Demonstrate excellent communication skills both on the telephone and face to face
  • Ability to work in a team and individually
  • Show great attention to detail
  • Self motivated and encourage and promote a calm working environment
  • Demonstrate excellent time management skills
Apply Now

Invoicing Co-ordinator

  • Job Title : Invoicing Co-ordinator
  • Position Reports To : Invoicing Team Leader
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

To ensure that accurate Invoicing and effective customer service is provided across all functions within the business, whilst maintaining a professional & courteous approach at all times.

 

Key Responsibilities & Accountabilities

  • Processing of orders to ensure all work is carried out and invoiced
  • Daily database management
  • Pricing and inputting & invoicing of paperwork on a daily basis
  • Collecting and Logging a record of documents as required
  • Chasing information as required
  • Helping with the overflow of calls
  • Responding to Invoice queries and raising credits
  • Assisting in all areas of running the department
  • Any ad hoc duties as and when required to support the business

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Invoicing Administration experience working in a similar role
  • Excellent administration and computer skills
  • Customer focused with the ability to resolve customer queries
  • Analytical in approach with experience of reports (ideally including reconciliation)
  • Be capable of working effectively under pressure in a deadline driven environment
  • Exhibit a high degree of professionalism and resilience
  • Professional with excellent communication, admin and people skills
  • Significant experience of manipulating data using Microsoft Excel and other appropriate packages
  • Experience of SAGE Accounts
  • Experience of CASH for windows - desirable but not essential
  • Strong organisational skills
  • High attention to detail
  • The ability to handle multiple priorities with a structured approach
  • Self motivated, proactive, enthusiastic , flexible
  • The ability to work independently and a desire to learn
Apply Now