Monitoring Administrator

  • Job Title : Monitoring Administrator
  • Position Reports To : FAM Team Leader
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

To support and administrate the False Alarm Management department

Key Responsibilities & Accountabilities

  • Manage daily intake of emails from Customers & Colleagues
  • To manage URN costs and accountabilities throughout the business
  • Be responsible for the ordering of monitoring devices
  • Available to assist all Swift departments with monitoring queries
  • To continuously improve personal development between the department

Person Specification

  • Have excellent problem solving skills
  • Strong customer service ethos
  • Exhibit a high degree of professionalism
  • Strong people skills
  • Possess a ‘can do’ ethic
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Screening Administrator

  • Job Title : Screening Administrator
  • Position Reports To : HR Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays

Key Responsibilities & Accountabilities

  • Co-ordinate the entire Security Screening process throughout the Company
  • Complete 5 year background and employment checks for all employees in line with British Standards
  • Request employment references for all new starters via phone and email
  • Submit all electronic DBS Applications via the online portal
  • Ensure processes and deadlines are met through chasing up required information and escalation to management if necessary
  • Carry out high level Home Office Clearance for all Engineers ensuring deadlines are met and continuous communication is made with the customer
  • Assist in the process of ensuring all employee records are stored electronically
  • Support the HR Department with any ad hoc duties and projects as and when required

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Confident & Friendly individual
  • Focused & flexible
  • High attention to detail
  • Ability to work on own initiative
  • Must be able to work well in a fast paced environment and under pressure
  • Ability to work effectively on your own as well as part of a team
  • Excellent communication skills
  • Excellent administration and organisational skills
  • Be able to prioritise workload on a daily basis and work to deadlines
Apply Now

Area Service Manager – Manchester (North)

  • Job Title : Area Service Manager – Manchester (North)
  • Position Reports To : Regional Service Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Manchester (North)

Job Purpose Summary

A self-starting, dedicated individual is required to provide Team Management, Customer Service and General Support to the Service Manager to help build a strong cohesion within the engineering team and to ensure professional and prompt Service Delivery. To lead by example and take the initiative in dealing with engineers day to day needs and concerns.

Key Responsibilities & Accountabilities

  • Assist and provide support to the Service Manager resolving day to day engineer enquiries
  • Assist and provide support to the Service Manager resolving day to day engineer enquiries
  • Organisation of a monthly on-call rota
  • Participate in on-call duties when necessary
  • Provide on site support for field engineers
  • Maintain and encourage enthusiasm and motivation within the team
  • Coordination of regular engineer meetings
  • Regularly review objectives for staff and support their development
  • Ensure clear and concise objectives are issued to the team so each member of the team are aware of their own accountabilities
  • Ensure specific KPI’s are consistently met and service is continuously improved
  • Identity training requirements
  • To be an escalation point (as required) mediating between engineers and Service Manager
  • Pro-actively identify customer’s service requirements and expectations
  • Communicate effectively with both customers and colleagues
  • Work closely with call dispatcher to ensure prompt turn around of jobs
  • To attend to customer complaints and effect a positive resolution

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Have excellent problem solving skills
  • Be capable of working effectively under pressure in a deadline driven environment
  • Be capable of working effectively under pressure in a deadline driven environment
  • Be an excellent communicator
  • Have the ability to pick up technical skills
  • Strong communication skills
  • Strength of character/tenacity
  • The ability and desire to lead by example
  • A willingness to travel to other regions will be required from time to time
Apply Now

Head of Compliance

  • Job Title : Head of Compliance
  • Position Reports To : Technical Director
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Central Office, Manchester – National Travel

Job Purpose Summary

This commercial hands on role will be at the heart of our business with remit for overall co-ordination of the compliance function.

As a new position this role will develop to encompass numerous elements and as such the successful candidate must be fluid and flexible with an appetite for a challenge and a focus on delivery of projects. A visible and approachable management style is essential.

Key Responsibilities & Accountabilities

  • Quality Assurance – project manage the QA process throughout the business
  • Business Process improvement, including developing and maintaining a business continuity policy
  • Ensuring comprehensive compliance processes and procedures are maintained, audited and reviewed
  • Accreditations - Managing existing, and the achievement of new accreditations including ISO9001, ISO14001 and 18001
  • Health & Safety – Oversee the delivery of an effective strategy across the Company with a commercial focus on Learning and Development, and continual improvement
  • Estates Committee – Responsible for the management of the company’s offices/estates, including at Manchester line manager responsibility for the handyman and cleaner
  • Management support to the Board as required on a national basis

Person Specification

  • Ideally you will have a broad commercial background from a cross section of industries working for both large corporate and smaller businesses
  • Strongly commercially focussed
  • Experienced within developing and delivering within a service led organisation
  • Down to earth personality with a ‘can do’, hands on approach
  • Adaptable/Flexible/team player
  • Customer focussed with excellent communication skills
  • Good interpersonal skills
  • Tenacious with good attention to detail
  • Experience within the fire safety and security industry or certainly facilities management would be ideal, however not essential
  • NEBOSH & ISO18001 Qualification
  • ISO14001 Environmental Qualification
  • ISO9001 and NSI experience
Apply Now

Fire and Security Service Engineer – Numerous Locations

  • Job Title : Fire and Security Service Engineer – Numerous Locations
  • Position Reports To : Regional Service Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Home Based (vacancies in Peterborough, London, Home Counties, Cumbria, Reading, South Yorkshire, South West, Midlands, Oxford)

Job Purpose Summary

A self managing multi disciplined Fire and Security Service Engineer role to cover the designated areas within the designated region. The role of a multi disciplined Fire and Security Service Engineer is to respond to call outs, install, service and maintain CCTV, Access Control, Intruder and Fire Alarm Systems. To work as a team with colleagues, Team Leaders and Regional Service Managers to enhance the Company’s reputation with regards to quality and customer service.

 

Key Responsibilities & Accountabilities

  • Maintain Fire and Security Systems in line with current standards and customer requirements
  • Respond to demand service calls on all types of fire and security systems in line with current standards and customer requirements
  • Plan and implement routine and demand call visits for your area
  • Effectively communicate with our customers to ensure a full understanding
  • Be an engineer able to hit the ground running with little or no supervision or training
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate
  • Attend training sessions as required and identify and communicate with Line Manager any personal training and development needs
  • Assist colleagues as and when required
  • Hold a full Driving Licence

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Technical background in the electrical / electronic industry
  • Good all round knowledge of Fire and Security Systems
  • Experience of front line customer contact preferred
  • Excellent organisational skills
  • Professional
  • Be able to deliver exceptional customer service
  • Must be able to perform well as an individual as well as part of a team
Apply Now

ARC Operator – Birchwood

  • Job Title : ARC Operator – Birchwood
  • Position Reports To : Contact Centre Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

The role of ARC Operator is to operate and monitor all systems, including CCTV, within the Contact Centre in a professional and efficient manner. To ensure that all information gathered is dealt with in a confidential manner using integrity and accuracy and in accordance with national standards and legal requirements.

Key Responsibilities & Accountabilities

  • To operate and monitor all systems within the contact centre
  • Ensure that all telephone calls are dealt with professionally and in accordance with procedures
  • To record all events and actions accurately
  • To liaise with the police and other agencies and members of staff to ensure the appropriate use of the system
  • To maintain the provision of information required by the supervisor to assist the monitoring of the CCTV system in accordance with regulations, and to ensure that evidential material is easily accessible and admissible

Person Specification

  • Ability to deal tactfully and effectively with a wide range of people
  • Good written and oral communication skills
  • Good telephone manner
  • Must have a checkable history
  • Basic computer knowledge
  • CCTV - SIA Licence
  • Previous experience preferred but training will be given
Apply Now

Area Co-ordinator – Birchwood

  • Job Title : Area Co-ordinator – Birchwood
  • Position Reports To : National Service Centre Manager
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Birchwood

Job Purpose Summary

To efficiently and profitably schedule and dispatch Service & Maintenance Engineers in order to complete corrective and preventative maintenance visits in line with customer requirements. Requires excellent customer service skills with excellent attention to detail and be able to work well under pressure.

 

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to professionally and in a timely manner
  • Inputting corrective and preventative calls onto cash accurately
  • To have a strong understanding of geographical regions and engineer coverage
  • To use vehicle tracking software to increase efficiency and ensure best route planning
  • To call engineers morning and evening to ensure Cash accurately reflects current job status and to send down next day’s first calls in case of hardware failure
  • To escalate to Service Managers any calls excessively further actioned for permanent resolution
  • Ensure that all overdue or uncompleted calls are correctly further actioned with Call Waiting Reasons
  • Rebooking missed corrective and preventative visits and escalating any issues to line manager
  • Manually close or update calls in cash for non Tablet / PDA users and scan documents into site cabinets
  • To work closely with Customer Service and Major Accounts to ensure best possible customer satisfaction
  • To assist Call Receipt and SwiftConnect with telephone overflow when necessary

Person Specification

  • Demonstrate excellent communication skills both on the telephone and face to face
  • Ability to work in a team and individually
  • Show great attention to detail
  • Self motivated and encourage and promote a calm working environment
  • Demonstrate excellent time management skills
Apply Now

Invoicing Co-ordinator

  • Job Title : Invoicing Co-ordinator
  • Position Reports To : Invoicing Team Leader
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

To ensure that accurate Invoicing and effective customer service is provided across all functions within the business, whilst maintaining a professional & courteous approach at all times.

 

Key Responsibilities & Accountabilities

  • Processing of orders to ensure all work is carried out and invoiced
  • Daily database management
  • Pricing and inputting & invoicing of paperwork on a daily basis
  • Collecting and Logging a record of documents as required
  • Chasing information as required
  • Helping with the overflow of calls
  • Responding to Invoice queries and raising credits
  • Assisting in all areas of running the department
  • Any ad hoc duties as and when required to support the business

Person Specification

  • Personality – Energy, Drive and Enthusiasm
  • Invoicing Administration experience working in a similar role
  • Excellent administration and computer skills
  • Customer focused with the ability to resolve customer queries
  • Analytical in approach with experience of reports (ideally including reconciliation)
  • Be capable of working effectively under pressure in a deadline driven environment
  • Exhibit a high degree of professionalism and resilience
  • Professional with excellent communication, admin and people skills
  • Significant experience of manipulating data using Microsoft Excel and other appropriate packages
  • Experience of SAGE Accounts
  • Experience of CASH for windows - desirable but not essential
  • Strong organisational skills
  • High attention to detail
  • The ability to handle multiple priorities with a structured approach
  • Self motivated, proactive, enthusiastic , flexible
  • The ability to work independently and a desire to learn
Apply Now

Major Accounts Administrator

  • Job Title : Major Accounts Administrator
  • Contact : recruitment@swiftfireandsecurity.com
  • Based : Salford Quays, Manchester

Job Purpose Summary

To provide administrative support for all nominated accounts in relation to the agreed SLA’s and requirements. The role requires excellent personal interaction with clients, account managers, dispatch and invoicing departments. To produce and collate KPI’s in support of account management role.

 

Key Responsibilities & Accountabilities

  • Retrieve all telephone and e-mail messages, ensuring that they are responded to accordingly.
  • Logging corrective calls from phone calls received by nominated accounts.
  • Dealing with specific account contracts.
  • Produce client specific maintenance schedules.
  • Update client portals and helpdesks in line with specific account instructions.
  • Receive, assist and resolve any account relevant customer complaint and escalate if necessary to line manager whilst keeping relevant account manager informed.
  • To work together with senior dispatchers to ensure all deadlines are met and KPI’s achieved.

Person Specification

  • Personality – Energy, Drive and Enthusiasm.
  • Good telephone manner with colleagues and customers.
  • Excellent communication skills.
  • Ability to work in a team and on own initiative.
  • Previous customer service experience.
  • Attention to detail.
  • Good team player.
  • Be respectful to others – Customers, Colleagues, Managers, Directors.
  • Must be self motivated.
  • Have excellent time management skills.
Apply Now