Core Commercial Account Manager – West Midlands

  • Job Title : Core Commercial Account Manager – West Midlands
  • Position Reports To : Core Sales Team Manager
  • Based : Home Based Covering West Midlands

Job Purpose Summary

The purpose of this role is to professionally represent the Company’s brand and successfully sell the Company’s Security products within an allocated geographical area, ensuring achievement of an agreed target.

 

Key Responsibilities & Accountabilities

  • To prospect for new customers.
  • To attend sales appointments to sell the Company’s products and services.
  • To focus on customer retention to reduce “lost custom.”
  • Collate appropriate information and ensure all correct documentation utilised.
  • To provide daily reports as and when required.
  • To represent the Company in a professional manner at all times.
  • The constant attainment of agreed targets.
  • To manage and develop your assigned post coded areas.
  • To work closely with other departments as and when required.

Person Specification

  • Personality - Energy, Drive and Enthusiasm.
  • Customer focused.
  • Excellent communication skills.
  • Adaptability.
  • Attention to detail.
  • Drive and creativity.
  • Approachable friendly personality.
  • Proven knowledge of area planning.
  • Punctual at all times.
  • To create a professional impression at all times.
  • A positive approach to all situations.
  • Commitment to deliver as expected.
  • To attend training days as and when required.
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Graduate Operations Analyst

  • Job Title : Graduate Operations Analyst
  • Position Reports To : Operations Director
  • Based : Manchester Central Office, Salford Quays

Job Purpose Summary

The purpose of this role is to assist the Operations Director with the drive and delivery of the Operations Strategy through project work for the Swift Group of companies.

To provide the Operations Teams with financial and business analysis reports required for the effective and profitable running of the team.

To support the service managers to ensure that significant and strategic issues are dealt with accordingly.

Key Responsibilities & Accountabilities

  • Measure and report on service performance and produce reports to Operations Director highlighting areas of improvement.
  • Ensure clear and concise objectives are issued, promoting accountability and ownership.
  • Identity training needs, arranging and booking in further training and supporting ongoing development.
  • Pro-actively identify customer service requirements and expectations.
  • Drive service enhancements and growth through establishing internal/external customer relationships.
  • To review and ensure the achievement of agreed SLA's & KPI's.
  • Identify service improvements, efficency/ financial gains and ways to expand customer service/ call centre.
  • To support in addressing all/any escelated issues appropiately.
  • Assisting the Operations Director with ad hoc tasks as and when required.
  • Develop and implement motivational initiatives for the team to maintain morale at a high standard.

Person Specification

  • Energy, Enthusiasm and hardworking.
  • Drive and creativity.
  • Customer focused.
  • Excellent communication and orgainisation skills.
  • High attention to detail.
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Graduate Management Trainee

  • Job Title : Graduate Management Trainee
  • Position Reports To : Customer Service Director
  • Based : Manchester Central Office, Salford Quays

Job Purpose Summary

The purpose of this role will be to give the Graduate exposure to various departments within the business, including Operations, Accounts, Customer service, Sales, Bids & Marketing and Procurement. The graduate will spend three months in each section developing key skills by following a dedicated Personal Development Plan.

The ideal candidate will be someone who has a key eye for detail, can multi-task, work autonomously, has a can do attitude and works well as an individual or in a team environment. The role is within a fast growing business where are many opportunities to learn and further their career development in Finance.

Person Specification

  • Stong academic record in English and Maths.
  • Competent in the use of Microsoft Office.
  • Strong analytical skills with a high attention to detail.
  • Meticulous and thorough apporach.
  • Have excellent problem solving skills and be prepared to challenge the status quo.
  • Be capable of working effectively under pressure in a deadline driven environment.
  • Exhibit a high degree of professionalism and confidenciality, maintaining a high standard throughout.
  • Strong interpersonal skills.
  • The desire to lead by example.
  • Able to produce work documents to a high specifcation.
  • Strong orgaisational skills.
  • The ability multiple priorities with a structured approach.
  • Self motivated, poractive, enthusiastic.
  • The ability to work independently and as part of a team with a desire to learn.
  • Dregree Level 2:1 or above.
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Graduate Finance Assistant

  • Job Title : Graduate Finance Assistant
  • Position Reports To : Group Financial Contoller
  • Based : Manchester Cental Office, Salford Quays

Job Purpose Summary

The purpose of this role will be to give the Graduate an overview of various departments within the Finance function, including Credit Control, Purchase Ledger, Accounts and Treasury. The graduate will spend three months in each section developing key skills by following a dedicated Personal Development Plan. On completion of their training period of 12 months, the Graduate will afforded the opportunity to decide their preferred section.

The ideal candidate will be someone who has a keen eye for detail, can multi-task, work autonomously, has a can do attitude and works well as an individual or in  a team environment. The role is within a fast growing business where there are many opportunities to learn and further their career development in Finance.

Person Specification

  • Strong acedemic record in English and Maths.
  • Competent in the use of Microsoft Office.
  • Strong analytical skills with a high attention to detail.
  • Meticulous and thorough approach.
  • Have excellent problem solving skills and be prepared to challenge the status quo.
  • Be capable of working effectively under pressure in a deadline driven environment.
  • Exhibit a high degree of professionalism and confidentiality, maintaining a high standard throughout.
  • Strong interpersonal skills.
  • The desire to lead by example.
  • Able to produce documents to a high specification.
  • Strong organisational skills.
  • The ability to handle multiple prioities with a structured approach.
  • Self motivated, proactive, enthusiastic.
  • The ability to work independently and as part of a team with a desire to learn.
  • Degree Level 2:1 or above.
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Graduate Bid Assistant

  • Job Title : Graduate Bid Assistant
  • Position Reports To : Bid Manager
  • Based : Manchester Central Office, Salford Quays

Job Purpose Summary

The graduate Bid assistant will form part of the busy Group Sales and Marketing Department. You will be responsible for the sourcing, completion and deliver of the company’s bid activity.

The department plays a pivotal role in shaping and driving the company’s growth. You will assist in the development of all sector and service line business development campaigns and bid activity.

Key Responsibilities & Accountabilities

  • Support in idenitying target markets.
  • Professionallt source public and private sector tender oppotunities.
  • Indipendently develop professional relationships with clients.
  • Accurately complete pre-qualification questionnaires and apporved supplier questionnaires.
  • Identify key messages and differentiatiors for the proposal.
  • Write specific responces to tenders and proposals.
  • Final preperation i.e binding, wrapping, labels, mailingetc. of tenders.
  • To deliver and improve on tragets and KPI's.
  • Maintain and continously develop a 'Tender Library' of key information.
  • Disseminate tender best practice on an industry and regional level.
  • Regularly previde detailed reporting on activity to the Bid manager.
  • Communicate key learning's from tenders across the Group - aquired from debriefs.
  • Assist in the creation or marketing literature and bespoke client presentations.
  • Support and distribute marketing and sales calls.
  • Supporting Complience in maintaining 3rd Party Accreditations.
  • To perform all of the above responsibilities accurately, within prescribed timescales and deadlines.
  • Dealing with any ad hoc projects pt duties the Bid manager considers reasonable.

Person Specification

  • Energy, Drive and Enthusiasm.
  • Strong writing and admin skills.
  • Have a solid track record in delivering results through well developed negotiating techniques.
  • Excellent communication.
  • A good work ethic: willingness to work extra hours if need be; and take pride in thier work.
  • Experience of meaning mulitiple projects with time citical deadlines.
  • Ability to persuade, influence and challenge in a constructive mannor nd identify appropriate solutions.
  • Commertial, tender, business development, sales or marketing background would be ideal.
  • Ideally eduated to a degree level (2:1) or equivelant.
  • Strong organisational skills and attention to detail.
  • Confidence to work wth senior managers.
  • Capable of working on own initiative , sometimes undersupervised.
  • Ability to quickly grasp the business activities, opperating procedures and processes and gain a good understanding of the industry and marketplaces in which it operates.
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Office Administrator

  • Job Title : Office Administrator
  • Position Reports To : Project Co-ordinator.
  • Based : Nottingham

Job Purpose Summary

The appointed person would provide administrative support to existing team members in what is a busy and expanding part of the Swift Fire and Security Group.

Key Responsibilities & Accountabilities

  • Ordering equipment from suppliers using sage.
  • Raising sub contractor orders.
  • Keep installation planner up to date.
  • Sending out job packs in a timely manner to engineers/sub contractors.
  • Scheduling and programming of works with customers and engineers/sub contractors.
  • Ensuring orders are inline with sales cost sheets/querying any differences.
  • Taking and checking deliveries.
  • Building kits and parcelling up deliveries to sites.
  • Following through equipment queries and chasing deliveries.
  • Opening and distributing post.
  • Scan documents and save in computer files.
  • Maintain client files.
  • Answering the phones.
  • Update customer records on the CASH system.
  • General office duties.
  • Meet and Greet customers.
  • Filing.

Person Specification

  • Personality – Energy, Drive and Enthusiasm.
  • Good communication skills.
  • Ability to work as part of a team.
  • Computer literate, must have an understanding of outlook, excel and preferably sage line 200.
  • Willing to learn and develop new skills, and go that extra mile to ensure the projects run smoothly.
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Installation Manager

  • Job Title : Installation Manager
  • Position Reports To : Projects Director
  • Based : Homebased - Covering Midlands

Job Purpose Summary

To develop and implement the strategy for the installation team to ensure that all installations are delivered within budget on time and in line with customer quality expectations. To continuously improve delivery of the installation programme within the region and adopt best practice models. To enhance the profitability of the Northern Installation Team by effective management and cost control.

Key Responsibilities & Accountabilities

  • To drive the installation engineering function to deliver high quality, robust installations across all disciplines, retaining an exceptional level of customer satisfaction.
  • Assist the Finance team with collection of cash. To control and direct invoicing on a prompt basis, negotiating and agreeing applications for stage payments.
  • To continually improve the communication with and delivery to our customers.
  • To drive the turnover and profitability of the department and to provide regular reports to the Board of Directors, including a monthly forecast which will be reconciled to actual performance.
  • To manage the work bank ensuring that sold margins, or greater, are achieved, liaising with the Finance team at all times.
  • To ensure Installation Engineers and sub-contractors are utilised correctly and maximise potential output.
  • To manage Project Managers (or equivalent) to deliver all of the above and ensure we make a quality Delivery of service to our customers.
  • To be responsible for any customer complaints relating to our installation and to deal with them effectively and promptly.
  • To work closely with the Service Managers to ensure both departments work to the same end goal of a right first time mentality.
  • To be hands on when required whilst also providing a solid input to the strategic future plans of the business.
  • To ensure all audits are completed in accordance with NSI requirements on time.

Person Specification

  • Record of a solid academic achievement and possibly a university degree.
  • Membership of chartered electrical/electronic engineering professional body or NVQ level 4 or 5 (or equivalent).
  • Experience in installation strategy development and delivery within the fire and security industry or a parallel sector.
  • A solid understanding of the operating market.
  • High level of technical expertise on installation issues.
  • High level of interpersonal skills, with ability to relate appropriately to all levels, adapting as necessary depending on context/situation.
  • Commercially driven and focussed.
  • Customer focussed approach to service provision.
  • Project Management capability to deliver results on time to budget.
  • Ability to delegate and manage delivery of results through others.
  • Clear and effective oral and written communication skills with a ‘can do’ attitude.
  • Ability to develop and maintain effective working relationships across the business.
  • Effective listening and questioning skills.
  • Analytical thinking capability with ability to think and act ‘outside the box’ when needed.
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Training and Development Manager

  • Job Title : Training and Development Manager
  • Position Reports To : HR Manager
  • Based : Manchester Central Office, Salford Quays

Job Purpose Summary

Swift Fire & Security are looking for an experienced and “hands on” Training and Development Manager to form part of the HR and compliance team on a full time permanent basis.

The TDM will  head up the company’s training and development function, possessing  a wealth of management skills with regard to employee progression, professional coaching, Leadership and Communication, Health and Saftey and cultural change.

Key Responsibilities & Accountabilities

  • Identification, design, development and implementation of training courses for the organisation.
  • Assessing the skills and knowledge within the organisation and determining what training is needed to grow and retain these skills through learning skills anaylsis.
  • Assist with the ongoing, long term improvement of employee’s skills enabling them to fulfil their potential within the organisation and look to exceed their perceived abilities.
  • Identifying training and development needs within the organisation through job analysis, appraisal schemes and regular consultation with Managers and the HR department.
  • Designing and expanding training and development programmes based on the needs of the business and the individual.
  • Working in a team to produce programmes that are satisfactory to all relevant parties in the business, such as line managers; senior managers and directors.
  • Cost analysis of planned programmes and keeping within budgets, continually assessing the return on investment.
  • Develop and manage an effective Graduate Manager in training scheme.
  • Working closeing with the technical training manager , develop and manage an effective Apprenticeship Engineering Programme
  • Monitoring and managing the Employee Appraisal Programme.
  • Responsible for the induction programmes for all new starters.
  • Developing bespoke personal development plans.
  • Producing and presenting training manuals and materials for in house courses.
  • Managing the delivery of training and development programmes and in a more senior role devising a training strategy for the organisation.
  • Ensuring statutory training requirements are met.
  • Amending and revising progammes as necessary in order to adapt to changes occurring within the work environment.
  • Assisting Managers in solving specific training problems either on a one to one basis or in groups.
  • Keeping up to date with developments in training requirements; continually researching new technologies and methodologies in the workplace.

Person Specification

  • Personality – Energy, Drive and Enthusiasm.
  • Professional qualifications advantageous i.e. Training and Development Diploma.
  • Excellent people and communication skills.
  • Confident, Friendly & Flexible.
  • Experience within a learning and development function.
  • High attention to detail.
  • Strategic in their approach.
  • Must be able to work well in a fast paced environment and under pressure.
  • Ability to work effectively on your own as well as part of a team.
  • Excellent administration and organisational skills.
  • Be able to prioritise workload on a daily basis and work to deadlines.
  • Ability to handle sensitive information in a confidential manner.
  • Experience using various Microsoft packages such as Excel, Word, Office, PowerPoint.
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Core Sales Account Manager – Nottinghamshire

  • Job Title : Core Sales Account Manager – Nottinghamshire
  • Position Reports To : Core Sales Team Manager
  • Based : Nottinghamshire - Home Based

Job Purpose Summary

Swift Fire & Security require a Core Sales Account Manager to join our growing Core Sales Team. The Account Manager will professionally represent the Company brand and successfully sell fire and security products to end users within an allocated geographical area, ensuring achievement of agreed targets.

The quality of our people is what set sets Swift apart from other service providers. As such, high standards of professionalism, pride in work, and dedication to customers is key to success in this role.

Key Responsibilities & Accountabilities

  • To sell the Company's products and services to a range of end user clients, from individual domestic premises to multi-site estates
  • To prospect for new customers
  • To conduct audits at customer premises and generate recommendations for improvement
  • To focus on building and maintaining relationships with new customers
  • To consistently achieve agreed targets
  • To provide reports on progress and achievements to the Core Sales Team Manager

Person Specification

  • The ideal candidate will fit Swift Fire & Security's customer-focussed approach, showing drive and committment to exceed expectations while maintaining a professional approach
  • The ideal candidate will have a background in the fire and security industry, and at least a basic technical knowledge of fire and security systems
  • Strong candidates will be adaptable to a range of sales scenarios, including prospecting, attaendacne at sales appointments, contract negotiations, and closing of deals
  • Strong candidates will be effective communicators with a positive and friendly approach. Developing positive relationships with both customers and internal departments will be key to success in this role
  • Strong candidates will possess good attention to detail, and an ability to identify opportunities for additional sales and development of relationships
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IT Apprentice

  • Job Title : IT Apprentice
  • Position Reports To : IT Support Engineer
  • Based : Matthew Elliot House, Salford Quays

Job Purpose Summary

Swift Fire and Security are searching for an enthusiastic and passionate IT apprentice to join their growing IT Department. Your main duties will be to act as first line IT support; answer support calls via email ticket desk and update the ticketing system. You will work with a variety of exciting IT technologies including Microsoft Windows 7, 8, Office 2010, 2013 and various Microsoft Windows Servers and mobile devices.

You will demonstrate a professional telephone manner and learn how to resolve support requests. You will be involved in the administration of the data backups and assist with varied IT projects as required.

IT Apprenticeship Duration& Afterwards

12 months duration. After your IT Apprenticeship is completed, we aim to offer you a full time position.

If a full time position is not available, you will have gained experience and qualification to enable you to apply for a range of IT professional positions such as: Support Technician, Website Administrator, Helpdesk Professional, Network Planner, Database Administrator, Network Engineer.

 

Person Specification

  • You need a positive can-do attitude with excellent communication skills.
  • You must be self-motivated, eager to learn and obsessed with technologies.
  • Candidate must have GCSE Grade A-C in Mathematics & English
  • IT qualification is an advantage but not essential
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